Office Support Assistant at Artisans Custom Mattress (2017-01 – 2019-12)
- Streamlined operational processes to enhance efficiency and support product delivery, aligning with quality assurance principles.
- Managed customer interactions and feedback, contributing to the understanding of user requirements and potential areas for quality improvement.
- Assisted in managing documentation and administrative tasks, ensuring clear communication and organization vital for project lifecycle support.
Dental Assistant at Dr. Jack W. Nash DDS (2015-01 – 2016-12)
- Managed patient scheduling and record-keeping, demonstrating meticulous attention to detail crucial for identifying and tracking defects.
- Facilitated efficient office operations by coordinating tasks and ensuring adherence to established protocols, akin to managing test specifications.
- Communicated effectively with patients and staff, honing verbal and written communication skills essential for collaborating with technology partners.
Dental Assistant at Dr. Robert Cady DDS (2014-01 – 2015-12)
- Maintained accurate patient data and managed office workflows, emphasizing precision and organization relevant to test documentation.
- Supported daily operations through effective task management and problem-solving, developing analytical skills applicable to troubleshooting.
- Ensured compliance with health regulations, demonstrating a commitment to quality standards and meticulous review of procedures.
Customer Service Representative / Interim Manager at Check 'n Go (2011-01 – 2014-12)
- Provided direct customer support, troubleshooting issues and resolving inquiries, developing strong diagnostic analytical skills.
- Managed operational processes and ensured adherence to company policies, reflecting an understanding of structured workflows and quality control.
- Communicated complex information clearly to customers, enhancing verbal and written communication skills vital for a QA Analyst role.
