LaToya Warren

Customer Success, Operations, and Project Management professional with 15+ years of experience helping organizations strengthen client relationships, improve operational performance, and deliver exceptional customer experiences. Leads cross-functional initiatives, streamlines processes, and builds trusted partnerships that drive business growth. Entrepreneurial consultant with proven success leading projects from concept to execution.

Operations & Client Success Consultant at Studio Rogue (2022-05 – Present)

• Leading end-to-end client engagements, managing 20+ consulting projects while overseeing scope, timelines, budgets, and client relationships to deliver successful outcomes.
• Partner with entrepreneurs and small businesses to develop operational, brand, and customer engagement strategies that improve business performance, strengthen customer relationships, and support sustainable growth.
• Coordinate cross-functional priorities, stakeholder communication, and project deliverables to ensure seamless execution across multiple concurrent client engagements.
• Evaluate business processes and implement operational improvements that streamline workflows, increase efficiency, and elevate the overall client experience.

Client Engagement Specialist - Department of Defense Accounts at Owens & Minor (2019-12 – 2022-01)

• Managed relationships with 30+ Department of Defense healthcare accounts, serving as a primary point of contact for Army and Navy medical facilities and FEMA to coordinate the timely delivery of critical medical and surgical supplies.
• Collaborated with cross-functional teams across operations, logistics, and supply chain functions to resolve complex service issues, expedite critical requests, and maintain uninterrupted support for mission-critical healthcare operations during the COVID-19 pandemic.
• Cultivated trusted client relationships through proactive communication, contract support, and issue resolution, consistently delivering responsive service for high-priority government accounts.
• Recognized as a high-performing team member for efficiency, problem-solving, and maintaining operational excellence in a fast-paced, high-volume environment where timely delivery directly supported essential patient care and medical procedures.

Solutions Center Specialist (Promoted from Team Supervisor) at T-Mobile (2010-01 – 2017-02)

• Selected for promotion to T-Mobile's elite Solutions Center Specialist team, serving as a trusted escalation resource responsible for resolving the organization's most complex customer, billing, technical, and operational issues.
• Previously led and developed a team of 15 employees as Team Supervisor, conducting performance reviews, quality assurance evaluations, KPI management, and individualized coaching that strengthened employee performance and customer experience.
• Delivered onboarding and professional development training for 20+ employees while creating performance improvement action plans that helped team members achieve quality, productivity, and customer satisfaction goals.
• Collaborated with cross-functional leaders to identify operational gaps, resolve process inefficiencies, and recommend improvements that enhanced service delivery and strengthened overall business performance.
• Analyzed customer trends, performance metrics, and process gaps to recommend operational improvements that strengthened team performance and enhanced service quality.

Bachelor of Science in Psychology – Virginia Union University