Laura Augustin

Solution-oriented security professional and problem solver with experience in security operations, access control, surveillance, customer service, and workplace safety. Skilled in communication, collaboration, observation, documentation, and responding to security-related situations. Experienced working in gatehouse operations and verifying commercial vehicle traffic.

Security Guard at GardaWorld Security (2024-12 – Present)

• Operate a gatehouse and monitor commercial truck traffic entering and exiting the property.
• Scan and verify JB Hunt trucks in and out according to site procedures.
• Monitor access points and help maintain a secure environment for employees, visitors, vehicles, and property.
• Document activity and report important occurrences or security concerns.
• Communicate professionally with drivers and site personnel while enforcing access-control procedures.

Personal Shopper at Walmart (2024-04 – 2024-12)

• Selected, gathered, and prepared customer orders accurately and efficiently.
• Located merchandise throughout the store while maintaining attention to product quality and order accuracy.
• Prepared completed orders for pickup and assisted customers with order-related needs.
• Worked efficiently in a fast-paced environment while meeting productivity and customer-service expectations.

Security Supervisor at IGS Security USA (2018-04 – 2024-03)

• Guard residential and commercial properties against damage, fire, theft, trespassing, and illegal entry.
• Monitor and authorize entrance of vehicles and people onto the property.
• Submit daily surveillance reports and document important occurrences.
• Support security operations through observation, communication, and access control.

Call Center Customer Receptionist at IQOR (2017 – 2018)

• Managed inbound customer calls and directed requests appropriately.
• Provided technical support through phone, chat, and email.
• Demonstrated strong customer-service skills and took ownership of customer concerns.

High School Diploma – North Miami Beach Senior High School (2012 – 2016)