Senior Certification & Accreditation Specialist - NATIONAL INSPECTION TESTING & CERTIFICATION (NITC) - Los Angeles, CA
(2018-01)
Lead examination development, psychometric quality activities, and accreditation initiatives for ANSI/ISO/IEC 17024 accredited certification programs supporting the plumbing, piping, HVACR, fire protection, safety systems, and medical gas industries.
- Lead development, maintenance, and continuous improvement activities for 7 ANSI/ISO/IEC 17024 accredited certification programs serving skilled trades industries nationwide.
- Directed the successful creation and accreditation of two in-house certification programs, including examination scheme development, JTA facilitation, SME coordination, and accreditation documentation.
- Maintain continued accreditation compliance across all certification schemes through internal audit activities, management review participation, corrective action processes, and standards alignment.
- Facilitate Job Task Analyses (JTAs) and guide SMEs through competency modeling, blueprint development, examination review, and credential governance activities.
- Direct psychometric quality review activities including item analysis, reliability monitoring, exam validation reviews, and cut score development to strengthen examination defensibility.
- Collaborate cross-functionally with certification leadership, quality management, vendors, and industry stakeholders to support strategic certification program goals.
- Support ISO 9001:2015 quality management initiatives and continuous process improvement efforts.
- Partner with United Association membership and industry representatives to implement workforce-aligned certification programs supporting the skilled trades.
Business Manager, Ambulatory Ancillary Services - PRESENCE SAINT JOSEPH MEDICAL CENTER - Joliet, IL
(2015-01 - 2017-12)
Supported operational strategy through dashboard development, financial analysis, capacity tracking, and accreditation preparation activities across multiple ancillary service lines.
- Conducted gap analysis for Intersocietal Accreditation Commission (IAC) Echocardiography accreditation readiness.
- Researched comparative hospital service lines against National Accreditation Program for Breast Centers (NAPBC) standards.
- Served as Interim Chest Pain Center Coordinator supporting Chest Pain Center accreditation readiness and gap analysis activities.
- Developed skills matrix supporting staff cross-training, workflow optimization, and resource planning.
Lean Six Sigma Project Consultant - RB CONSULTING for BRUSKE PRODUCTS - Tinley Park, IL
(2014-01 - 2015-12)
- Led process improvement initiatives utilizing DMAIC methodologies to reduce waste and improve operational performance.
- Conducted job analysis and developed competency-based hiring tools including job descriptions, interview guides, and recruitment recommendations.
- Reduced sales force turnover through centralized recruitment process standardization.
- Redesigned sales training processes resulting in projected annual revenue improvements exceeding $111,000.
Qualitative Researcher, Division of Standards & Survey Methods (Contract) - THE JOINT COMMISSION - Oakbrook Terrace, IL
(2014-01 - 2014-12)
- Conducted literature reviews, survey research, and qualitative analysis supporting healthcare standards development.
- Supported development of palliative care standards through field review analysis and stakeholder engagement activities.
- Coordinated materials and logistics for advisory groups, task forces, and expert panels.
Continuous Performance Improvement Facilitator - PRESENCE MEDICAL GROUP - Bolingbrook, IL
(2012-01 - 2013-12)
- Facilitated performance improvement initiatives for 23 ambulatory clinics to improve patient satisfaction and quality metrics.
- Led accreditation readiness assessments and deficiency remediation activities supporting AAAHC standards compliance.
- Designed and delivered physician and staff engagement training that contributed to improved patient experience outcomes.
- Conducted qualitative and quantitative analysis supporting operational and leadership decision-making.
- Facilitated value stream mapping initiatives to standardize workflows and improve clinic efficiency.
Research / Graduate Medical Education Fellowship Coordinator - WEISS MEMORIAL HOSPITAL – BONE & JOINT REPLACEMENT CENTER - Chicago, IL
(2011-01 - 2012-12)
- Managed ACGME reaccreditation preparation activities resulting in successful 10-year reaccreditation.
- Maintained clinical outcomes databases and generated reports supporting quality and research initiatives.
- Designed physician and fellow evaluation processes supporting performance improvement initiatives.
