Laura Farmer

Detail-oriented professional with 10+ years of experience across healthcare operations, data entry, customer service, and technical support. Proven ability to perform with 99.9% accuracy in high-volume, fast-paced environments while managing compliance requirements and leading teams. Track record of quickly mastering new systems and workflows, communicating effectively across departments, and delivering results that require both precision and people skills.

Certified Pharmacy

Technician (CPhT) with transferable expertise in operations, data management, regulatory compliance, and quality control.

Data Entry Specialist / Operations Technician - Cencora - Louisville, KY

(2019-09 - 2026-05)

Maintained 99.9% data accuracy across high-volume entry workflows in a complex, regulated environment with strict compliance standards.

• Interpreted and transcribed specialized codes and documentation, ensuring precise record-keeping and preventing costly downstream errors.
• Navigated multiple enterprise management systems simultaneously, demonstrating adaptability and rapid system proficiency.
• Identified discrepancies and communicated findings to relevant stakeholders to ensure quality control and operational accuracy.
• Adhered to federal regulations (HIPAA, DEA, FDA), maintaining a strong culture of compliance throughout all processes.
• Collaborated with cross-functional teams to support supply chain efficiency and on-time order fulfillment.

Lead Operations Technician - Omnicare, a CVS Health Company - Louisville, KY

(2016-12 - 2019-09)

Served as night shift lead, overseeing team workflow and ensuring all orders were completed accurately and on schedule.

• Directed floor staff, monitored progress, resolved bottlenecks, and maintained production throughput across all stages of operations.
• Managed end-of-shift closeout procedures, verifying all orders were processed and no items were left unresolved.
• Coordinated inventory intake and returns processing, validating product accuracy, expiration dates, and compliance with labeling requirements.
• Prepared compounded products and maintained strict documentation in accordance with regulatory standards.
• Handled controlled substances with full familiarity of applicable state regulations and chain-of-custody requirements.

Customer Service & Operations Associate - Kroger Pharmacy - Louisville, KY

(2015-06 - 2016-12)

Delivered excellent front-facing customer service including phone support, point-of-sale transactions, and issue resolution.

• Verified accuracy of outgoing orders against documentation, ensuring correct products and dosages reached the correct recipients.
• Maintained inventory, shelf organization, and product stock levels to support seamless daily operations.
• Resolved billing and insurance discrepancies via phone and fax, demonstrating strong problem-solving and follow-through.
• Entered patient and prescription data with high accuracy while interpreting medical shorthand and documentation standards.

Data Entry Clerk - ADP - Louisville, KY

(2015-01 - 2015-05)

• Processed high volumes of government and commercial documents received via fax and mail into enterprise computer systems at 60+ WPM.
• Verified and corrected OCR-read data to ensure accurate and compliant record filing.
• Managed multiple document categories simultaneously, maintaining consistency and accuracy across all file types.

Technical Support & Customer Service Representative - Charter Communications - Louisville, KY

(2013-09 - 2014-12)

• Diagnosed and resolved internet, phone, and service issues through active listening and real-time technical troubleshooting.
• Maintained detailed call notes and account records, ensuring continuity for repeat contacts and escalations.
• Monitored key performance metrics including call handle time, hold usage, and first-call resolution rates.
• Multitasked across live customer interactions and backend system navigation simultaneously under call-center volume pressure.

DSL Technical Support Representative - AT&T - Louisville, KY

(2013-03 - 2013-09)

• Handled approximately 30 inbound support calls daily, resolving modem and internet connectivity issues for residential customers.
• Worked across multiple software platforms to diagnose technical faults, document resolutions, and maintain customer satisfaction.
• Consistently managed performance metrics including transfer rate, dispatch necessity, and attendance standards.