Laura Guerrero

Dedicated bilingual customer service professional with over 12 years of experience providing exceptional support by phone, email, and in person. Experienced in resolving customer concerns, handling high-volume communications, and delivering compassionate, professional service. Seeking a remote Call Center Agent position where I can use my English and Spanish communication skills to help clients and contribute to a high-performing team.

Accounting and Customer Service - EXPRESS DIE SUPPLY INC. - SANTA FE SPRINGS, CA

(2022-01)

• Managed QuickBooks transactions and invoicing.
• Responded to customer emails and inquiries promptly, maintaining high satisfaction.
• Coordinated daily administrative tasks and assisted with office operations.
• Supported team projects and maintained accurate records.

Customer Service Representative - WEST COAST DENTAL - TORRANCE, CA

(2021-01 - 2022-12)

• Managed patient scheduling and records.
• Assisted with billing, insurance claims, and front-office operations.
• Answering phone calls and transferring calls

Operations Support - ARCONIC AEROSPACE - TORRANCE, CA

(2019-01 - 2020-12)

• Handled scale counts and coordinated shipments.
• Maintained inventory records and ensured accurate delivery processing.

High School Diploma - SANTA FE HIGH SCHOOL (2012-01)