Laura Hodson

Certified Recovery Coach with a strong understanding of the importance of compassion, communication, confidentiality, accountability, and meeting people where they are in their recovery journey. Experienced in working with sensitive and confidential information, following HIPAA requirements, and maintaining appropriate professional boundaries. Detail-oriented with the ability to listen without judgment, communicate effectively, and help people identify the resources and support they need.

Kitchen Staff Member at Casey's General Store (2024-10 – 2025-04)

• Prepared and assembled food items according to standardized recipes.
• Maintained cleanliness and organization of kitchen equipment and workstations.
• Assisted in inventory management by restocking supplies as needed.
• Operated kitchen equipment safely while adhering to health regulations.
• Collaborated with team members to ensure timely food service delivery.
• Adapted quickly to changing priorities during peak service hours.
• Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.

House Cleaner at Self-Employed Services (2001-02 – 2024-03)

• Executed thorough cleaning of residential and Airbnb properties to maintain high standards of cleanliness.
• Developed customized cleaning plans based on client needs, enhancing customer satisfaction and loyalty.
• Utilized eco-friendly cleaning products to promote sustainable practices in all cleaning operations.
• Streamlined workflow processes to improve efficiency and reduce time spent on routine tasks.
• Established strong client relationships through consistent communication and addressing specific concerns promptly.
• Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
• Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.

Forklift Operator & Production Supervisor at Midwest Manufacturing (2021-08 – 2023-09)

• Operated forklifts to efficiently transport materials across warehouse.
• Conducted routine inspections and maintenance on equipment for optimal safety.
• Collaborated with team members to streamline loading and unloading processes.
• Assisted in inventory management by accurately tracking stock levels.
• Supervised daily production activities, ensuring adherence to safety protocols and operational standards.
• Trained and mentored new employees on equipment operation and quality control procedures.
• Fostered a collaborative work environment, promoting teamwork and communication among staff.
• Resolved issues quickly to maintain productivity goals.
• Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.

Assistant Store Manager at Dollar General (2018-04 – 2021-08)

• Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
• Trained and mentored new staff, fostering a collaborative team environment.
• Implemented inventory management processes, optimizing stock levels and reducing shrinkage.
• Enhanced customer service standards by resolving complaints and improving shopping experiences.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

High School Diploma – Stuart Menlo High School

I am also certified through CCAR Recovery Coach Academy as a recovery coach.