Laura

Recruitment/Training: Recruited and trained new employees; conducted new-hire programming.

Customer Service: Over 6 years of experience assisting customers, problem-solving, and resolving escalated issues.

Communication: Personable, collaborative, and presentation skills with people of diverse backgrounds.

Leadership: Trained employees, served as a volunteer mentor, and managed a team of 10 employees.

Research: Skilled in gathering and analyzing internal/external data in a variety of environments.

Event Coordinator - 3 Girls Party Decor - Lemont, IL

(2020-06)

• Organized over 200 events, including weddings, birthday parties, and special occasions, ensuring smooth execution and positive attendee feedback.
• Assist a diverse array of customers with their selections and purchases
• Manage vendor relationships, negotiating contracts to ensure cost-effective services without compromising on quality
• Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed
• Organize budget plans within clients' expectations
• Coordinate design and floor plans.

Sales & Project Management Intern - OldCastle Infrastructure - Romeoville, IL

(2025-05 - 2025-08)

• Generated and prepared SAP reports to support the sales and project management team in tracking key metrics and project status.
• Assisted with data cleanup and organization to ensure accuracy and consistency across internal systems.
• Helped maintain accurate records of customer interactions, orders, and follow-ups using CRM tools.
• Supported the sales team by assisting with client communications, preparing proposals, and tracking leads to ensure a smooth sales process.

Bachelor of Science - Business Analytics - Lewis University (2025-12)

Associate Degree - Business - College of DuPage (2020-01 - 2023-05)