Laura M

Head Server with 9+ years of experience in high-volume hospitality environments. Strong background leading front-of-house teams, managing large sections, and delivering elevated guest experiences. Proven ability to drive sales, optimize service flow, and maintain exceptional standards in fast-paced, upscale restaurants. Knowledge of cocktails, tequila/mezcal, and ability to guide guests through curated dining experiences

Head Server / FOH Leadership Trainee - TELEFERIC BARCELONA - Long Beach, California

(2025-01 - 2026-12)

• Led high-volume sections of 15–20 tables per service, delivering personalized and upscale guest experiences
• Acted as Head Server during peak shifts, coordinating service flow between servers, bussers, and kitchen staff
• Consistently contributed to 5-star Yelp reviews through exceptional guest service and attention to detail
• Supported high-profile events serving 600+ guests while maintaining fine-dining standards
• Utilized OpenTable to optimize reservations, floor planning, and table turnover
• Drove sales through effective upselling techniques, increasing average check size and enhancing guest experience
• Trained and mentored team members to uphold service standards and improve sales performance.

Lead Server & Operations Manager - LO + POOL CLUB - Granada, Spain

(2017-01 - 2025-12)

• Oversaw front-of-house service for a high-capacity venue serving 100–150 guests per shift
• Led hiring, training, and scheduling of staff to ensure smooth and efficient service operations
• Improved table turnover and guest flow through implementation of optimized seating systems
• Delivered hands-on service during peak hours, ensuring high levels of guest satisfaction
• Increased revenue per shift by optimizing guest flow and applying upselling strategies
• Managed reservations and service coordination to maximize revenue per shift.

English Language Instructor & Curriculum Coordinator - JOY SCHOOL OF LANGUAGES - Granada, Spain

(2021-01 - 2025-12)

• Developed strong communication, organization, and conflict resolution skills
• Managed scheduling and maintained relationships with students and families.

Master's Degree - Secondary Education, Vocational Training, and Language Teaching - UNIR - International University of La Rioja (2023-01 - 2024-12)

Bachelor's Degree - English Studies - University of Granada (UGR) (2018-01 - 2022-12)