Patient / Insurance Coordinator with 5+ years of experience
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Detail-oriented Dental Administrative Professional with hands-on experience in insurance verification, scheduling, billing, and claims processing in fast-paced dental offices. Proven ability to manage high call volumes, coordinate patient care, and ensure accurate insurance documentation. Bilingual in English and Spanish, with strong communication and organizational skills. Seeking a remote position in dental insurance verification, patient coordination, or claims processing
Patient/Insurance Coordinator: Heyday Family Dental – Fort Worth, TX 07/2025– Current
Verified patient insurance benefits, eligibility, and coverage details prior to appointments
Coordinated patient schedules, confirming and adjusting appointments to maximize efficiency
Processed and reviewed insurance claims, ensuring accuracy before submission
Followed up on outstanding claims and insurance discrepancies
Collected payments, managed billing, and updated patient financial records
Communicated with patients regarding coverage, balances, and treatment plans
Front Desk: Admire Dental – Haltom City, TX 07/2024 – 05/2025
Managed daily patient scheduling and appointment confirmations
Verified insurance and explained benefits to patients
Submitted insurance claims and reviewed outstanding balances
Answered high-volume calls and responded to patient inquiries
Maintained accurate patient records and documentation
Front Desk: Matlock Family Dental – Arlington, TX 08/2022 – 06/2024
Handled insurance verification and pre-authorizations
Scheduled patients and optimized provider calendars
Submitted and tracked insurance claims
Assisted with billing and collections
Ensured smooth front office operations and patient flow
Dental Assistant: Benbrook Family Dental – Fort Worth, TX 04/2022 – 08/2022
Assisted with dental procedures including fillings, crowns, and extractions
Took impressions and prepared patients for treatment
Sterilized instruments and maintained infection control standards
Gained strong understanding of dental terminology and procedures
Front Desk: Matlock Family Dental – Arlington, TX 09/2020 – 01/2022
Verified insurance and coordinated patient appointments
Submitted claims and followed up on outstanding insurance payments
Provided excellent patient service and handled administrative tasks
Texas Academy of Dental Assisting – Fort Worth, TX
Registered Dental Assistant Certification Focus
Hands-on Dental Assisting Training; 01/2022-04/2022
Tarrant County College – Fort Worth, TX
General Coursework; 08/2019 – 05/2020
Benbrook Middle-High School – Benbrook, TX
Graduated 06/2019; GPA: 3.9
