Gift Shop Attendant - Keystone Truck and Tractor Museum
(2024-05)
- Greeted and assisted visitors, providing a welcoming and informative shopping experience.
- Operated a point-of-sales system to process cash, credit and digital transactions accurately.
- Handled customer inquiries, concerns and returns in a professional manner.
- Answered incoming phone calls, providing information about museum events, hours and services.
- Scheduled campsite reservations and assisted guests with booking details, availability and policies.
- Balanced cash register and prepared end of day sales reports.
Pre-K Teacher - Chester Presbyterian Preschool
(2017-08)
- Initiated the development of a school wide emotion regulation initiative, collaborating with and training staff to support students' social/emotional growth.
- Communicated regularly with parents, fellow teachers, church members and community partners through in person meetings, electronic communication, written correspondence and phone calls.
- De-escalated challenging situations by gathering key information, collaborating with colleagues and implementing appropriate support strategies.
Home Childcare Owner
(2009-09)
- Managed schedules aligned with school calendars to ensure consistent and reliable care.
- Maintained clear, ongoing communication with families regarding events, concerns, and student needs.
- Developed and managed a budget based on enrollment, supplies, and operational expenses.
Family Care Manager
(2023-11 - 2026-01)
- Provided full-time care coordination and household management for chronically ill elderly parents, overseeing medical, financial, and daily living needs.
- Managed, scheduled, and organized all medical appointments while maintaining communication with an extended network of healthcare providers; handled medical billing and insurance claims through Medicare and secondary insurance.
- Coordinated recruitment, scheduling, payroll, and ongoing communication for a team of private, part-time certified nursing assistants.
- Facilitated end-of-life hospice care by coordinating with hospice providers and nurses, overseeing medication management, and ensuring compassionate, organized support during the final stages of care.
Teacher Mentor - VCU Best in Class
(2016-09 - 2017-06)
- Led coaching meetings with teachers to analyze instructional data, set weekly goals, and strengthen written and verbal communication with families.
- Modeled and coached effective instructional and communication strategies to improve classroom practice.
- Planned collaboratively with other mentors/coaches and Best in Class program leaders to consistently apply observation data to specific strategies.
Kindergarten Teacher - Crenshaw Elementary
(2001-12 - 2009-06)
- Taught students at, above and below grade-level as part of an inclusion setting which involved team teaching with cooperative teachers.
- Mentored two student teachers and two practicum students.
- Grade Level Chair for 2006/07 and 2007/08 school years.
- Team leader for staff morale program for three years.
