Shipping and receiving coordinator
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Customer-focused professional with extensive experience providing excellent service, communicating with customers and coworkers, handling questions and concerns, and working effectively in fast-paced environments. Experienced in customer service, office coordination, shipping and receiving, logistics, computer operations, and team support. Proficient with Microsoft Excel and NetSuite, with a strong ability to learn new systems and adapt to changing responsibilities.
Shipping & Receiving Coordinator / Warehouse Associate / Forklift Operator
January 2024 – Present
Communicate with customers, vendors, carriers, and coworkers to coordinate shipping and receiving activities.
Handle questions and resolve shipping, receiving, and delivery issues professionally and efficiently.
Coordinate inbound and outbound shipments and communicate logistics information between the office, warehouse, production, and outside carriers.
Use NetSuite to process shipments, receive inventory, maintain records, and track orders and inventory.
Use Microsoft Excel to organize information, maintain reports, and track shipping and inventory data.
Prepare shipping documentation and ensure information is accurate and complete.
Work closely with multiple departments to keep orders and materials moving efficiently.
Provide dependable support to both office and warehouse operations while managing multiple priorities.
October 2021 – November 2023
Worked as part of a team in a fast-paced manufacturing environment with a strong focus on quality and customer satisfaction.
Communicated effectively with coworkers and supervisors to maintain production and workflow.
Cross-trained in six additional positions, demonstrating flexibility and the ability to quickly learn new responsibilities.
Assisted coworkers and other departments as needed to keep operations running efficiently.
Operated equipment safely while following company procedures and quality standards.
December 2020 – June 2021
Worked closely with production employees to ensure materials were available when needed.
Maintained accurate inventory information and entered product information into the company system.
Communicated with coworkers to resolve material and production needs.
Performed multiple responsibilities in a fast-paced production environment.
December 2019 – December 2020
Maintained a professional and respectful environment while interacting with program participants and staff.
Assisted with call center and computer operations, responding to calls and handling information appropriately.
Communicated calmly and professionally when addressing questions, concerns, and situations requiring assistance.
Maintained accurate information and followed established procedures.
July 2018 – March 2020
Provided friendly, attentive customer service in a busy restaurant environment.
Greeted customers, took orders, answered questions, and addressed customer concerns.
Managed multiple customer needs simultaneously while maintaining a positive and professional attitude.
Handled special events, including setup and breakdown, while coordinating with customers and coworkers.
Worked effectively as part of a team during high-volume shifts.
Various Customer Service & Sales Positions
Houston, TX
December 2017 – June 2018
Worked in multiple customer service and sales positions.
Assisted customers with questions, purchases, and general needs.
Developed strong communication and interpersonal skills while adapting to different work environments.
February 2017 – November 2017
Communicated with coworkers and production personnel to coordinate movement of inventory and products.
Assisted with loading trucks and preparing products for shipment.
Maintained a safe and organized work environment while meeting production needs.
Server / Manager on Duty
January 2013 – January 2017
Provided customer service and handled customer questions, requests, and concerns.
Advanced to Manager on Duty, taking responsibility for employees and daily shift operations.
Supervised and supported staff during busy shifts.
Coordinated special events and worked directly with customers to ensure their needs were met.
Helped resolve customer and employee issues professionally and efficiently
Bauxite High School — Bauxite, AR
High School Diploma, 2010
