Laura Munoz

Customer-focused professional with 3+ years of experience in fast-paced, high-volume environments. Recognized for strong work ethic, adaptability, reliability, and ability to take on increased responsibilities. Skilled in customer service, POS transactions, handling customer concerns, teamwork, training, organization, and multitasking.

Known for maintaining a professional and positive attitude while delivering efficient, high-quality service. Seeking an opportunity to contribute my skills, continue developing professionally, and grow with a strong team.

Expo / Prep Cook / Server Assistant - LULU Modern Chinese - Plano, TX

(2025-11 - 2026-07)

Promoted through multiple roles based on adaptability, reliability, strong work ethic, and ability to take on increasing responsibilities.

• Performed prep cook and expo duties, operating fryers and steamers, preparing ingredients, plating and garnishing food, checking temperatures, maintaining food-safety standards, and ensuring orders were accurate and properly presented.
• Decorated cakes according to customer requests, processed POS transactions, monitored inventory and supplies, maintained clean work areas, and assisted with training new team members and daily operations.
• Delivered attentive, personalized customer service in a fast-paced, high-volume environment while maintaining a professional and welcoming attitude.
• Assisted customers with questions, requests, and service needs, ensuring accuracy and a positive customer experience.
• Monitored inventory levels and ensured products, ingredients, and supplies were adequately stocked and available for daily operations.
• Communicated replenishment needs and helped maintain product availability while minimizing waste and preventing shortages.
• Effectively managed multiple priorities while maintaining organization, accuracy, productivity, and attention to detail during busy periods.
• Collaborated with team members across departments to support efficient daily operations and provide a seamless customer experience.
• Maintained clean, organized, and professional work and customer-facing areas in accordance with company standards.
• Supported and trained team members, helping maintain consistent service standards and efficient daily operations.
• Adapted quickly to changing priorities and increased responsibilities while maintaining accuracy and productivity during peak periods.
• Demonstrated initiative by taking on additional responsibilities, assisting coworkers, and supporting the team wherever needed.

Server Team Associate / Cashier / Drive-Thru / To-Go - Panda Express - Plano, TX

(2023-11 - 2025-07)

• Provided personalized customer service by welcoming guests, identifying their needs, answering questions, and creating a positive experience.
• Assisted customers with product and service selections by listening to their preferences and recommending options suited to their needs.
• Processed cash, credit, and POS transactions accurately while maintaining efficiency and attention to detail.
• Built positive customer relationships through friendly communication, active listening, and professional service.
• Managed multiple customers and competing priorities in a fast-paced environment while maintaining accuracy and a high level of service.
• Maintained clean, organized, and visually appealing customer-facing areas in accordance with company standards.
• Monitored product and supply levels, ensuring items were adequately stocked and communicating replenishment needs to maintain availability.
• Checked and recorded food temperatures according to company food-safety procedures and standards.
• Assisted with fryer operations, including adding and replenishing items, monitoring cooking processes, and maintaining proper food quality and safety.
• Responded to customer questions and concerns professionally, resolving issues promptly while maintaining a positive customer experience.
• Assisted with onboarding and training new team members on customer service, POS procedures, company standards, and daily operations.
• Collaborated with team members to maintain efficient operations and ensure customers received accurate and timely service.
• Consistently maintained a professional and approachable presence while representing the company positively in every customer interaction.

HIGH SCHOOL DIPLOMA - PLANO EAST SENIOR HIGH SCHOOL (2024-05)