Laura Purdy

Hands-on hospitality General Manager with 15+ years of experience overseeing lodging, F&B coordination, event execution, housekeeping, budgeting, P&L management, and team leadership across full-service properties. Proven ability to recruit, train, schedule, and hold accountable high-performing teams while maintaining exceptional guest satisfaction standards. Experienced in cash control, daily reporting, vendor management, safety compliance, and multi-department coordination.

Comfortable in fast-paced, guest-facing environments and committed to representing each property with professionalism and care. Fully open to relocation to Delta, AL.

General Manager / Operations Leader - The Waiting Room - Sidney, OH

(2023-08 - 2025-07)

• Planned, directed, and oversaw all daily lodge-style operations including front desk, reservations, housekeeping, F&B coordination, event execution, and vendor management
• Recruited, trained, scheduled, disciplined, reviewed, and developed all front-of-house staff and management; cultivated a team culture of accountability, warmth, and service excellence
• Managed P&L, budgets, cash control, daily reporting, and financial reconciliation using QuickBooks; ensured compliance with all established operational and financial standards
• Served as primary point of contact for all guest inquiries and complaints; resolved escalations calmly and professionally, consistently converting difficult situations into positive outcomes
• Maintained facility safety, sanitation, housekeeping, and equipment standards; reported unusual events and safety concerns promptly to ownership
• Represented the property professionally in all client, guest, vendor, and community interactions

Assistant Store Manager / Key Holder - Moonflower - Sidney, OH

(2025-07 - 2026-05)

• Managed daily operations, opening/closing procedures, client scheduling, staff coordination, and inventory for a boutique wellness retail environment
• Handled all transactions, cash control, and guest experience independently as key holder; maintained consistent standards of service and facility presentation

Territory Manager - Skyworks - Columbus, OH

(2018 - 2020-03)

• Managed client portfolio across a defined territory; exceeded monthly performance targets by 10%+ through disciplined account management and follow-through

Sales Associate - Roush Honda - Westerville, OH

(2016 - 2018)

• Top 1% regionally for pre-owned vehicle sales; managed all customer documentation, payment processing, and post-sale follow-up with precision

Area Sales Manager - Contract Sweepers & Equipment - Columbus, OH

(2010 - 2016)

• Grew territory revenue from $750K to $3.4M; led client-facing operations and team coordination across multiple accounts with meticulous financial recordkeeping

Leasing Specialist - The Quarry — an Edwards Community - Columbus, OH

(2009 - 2010)

• Managed front desk operations, payment processing, and resident relations; achieved Top Seller status within 30 days with a 33% closing ratio

Cosmetology License - Cosmetology - Aveda Institute (2008 - 2009)

High School Diploma - Defiance High School