Laura Shutt

Customer-focused professional with 20 years of experience supporting customers, managing account access and information, processing service requests, and resolving issues accurately and efficiently. Strong background in data entry, documentation, security compliance, communication, and handling high volumes of requests while meeting service expectations. Dependable, detail-oriented, and comfortable working with confidential information and established procedures.

Seeking to bring strong customer service, accuracy, and account-support skills to a Bank Teller position.

Driver - DoorDash

(2025-01)

PMO Systems Administrator - Peraton - Annapolis Junction, MD

(2019-10 - 2025-01)

• Provided customer-focused support to internal customers and stakeholders, resolving account and service issues accurately and efficiently.
• Managed user access, account provisioning, and service requests while following established security and authorization procedures.
• Processed and documented a high volume of requests while maintaining attention to detail and service expectations.
• Coordinated onboarding activities and communicated clearly with customers and cross-functional teams.
• Handled account and access information with a strong focus on confidentiality, security, and compliance.

Senior Systems Administrator - ManTech International Corporation - Hanover, MD

(2013-02 - 2019-10)

• Provided responsive customer support and maintained high customer satisfaction through timely issue resolution.
• Resolved account, access, hardware, and software issues using established procedures and ticketing systems.
• Maintained accurate documentation and service records while managing multiple requests and priorities.
• Supported office relocations and technology upgrades with strong organization, communication, and attention to detail.

Level II Systems Administrator - Eagle Alliance - Ft. Meade, MD

(2009-06 - 2013-07)

• Delivered comprehensive customer support through remote and onsite service chancels.
• Managed and resolved a high volume of incidents while consistently meeting service-level expectations.
• Performed routine maintenance and upgrades while following established processes and quality standards.
• Communicated with customers to understand needs, explain solutions, and provide dependable follow-through.

High School Diploma - North County High School