Laura Tapia

Training and Operations Supervisor

Talent

Rockford, ILMember since July 19, 2026

MS OfficeExcelMicrosoft ProjectWordHubspotGoogle adsExcellent time managementProblem solving

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About

Responsible for training and onboarding new employees, as well as managing cleaning supplies and operational materials for multiple client locations. Trained and prepared new team members to work as concierges and cleaning staff, ensuring high standards of cleanliness, organization, and customer service for offices and commercial businesses Conducted hands-on training programs, supervised employee performance, and performed weekly site actions to ensure all facilities met company standards and client expectations. Coordinated schedules, monitored work quality, and provided ongoing support and guidance to team members

Experience

Training and Operations Supervisor - GDI Services - Jacksonville, IL

(2025-02 - 2026-03)

Responsible for training and onboarding new employees, as well as managing cleaning supplies and operational materials for multiple client locations. Trained and prepared new team members to work as concierges and cleaning staff, ensuring high standards of cleanliness, organization, and customer service for offices and commercial businesses
Conducted hands-on training programs, supervised employee performance, and performed weekly site actions to ensure all facilities met company standards and client expectations. Coordinated schedules, monitored work quality, and provided ongoing support and guidance to team members

Sales Manager - Sanborns - Torreón, Coah. Mexico

(2024-02 - 2024-12)

Responsible for maximizing the department's monthly sales with weekly product knowledge training to make them known to the sellers and guarantee their sale. Organizing the schedules of the department's sellers. Monthly inventory of the entire department.

Skincare Advisor - L'oréal Studios - Torreón, Coah. Mexico

(2023-02 - 2024-12)

Responsible for the monthly inventory of products, marketing for the same establishment and responsible for sales follow-up. Generate prospects and conduct customer research. Offer products that meet customer needs, meet monthly quotas to achieve brand KPIs, training and weekly meetings for greater product knowledge.