Laura Taylor

I've been a stay at home mom for the last few years and wanting to get back into the work force. I am an experienced and results-driven type of person. I am seeking a challenging role where I can contribute my skills in team work, self motivation, and creative problem-solving to achieve business objectives.

HR Team Lead - TARGET

(2015-01 - 2019-12)

• Managed phases of recruitment, including identifying hiring needs, reviewing applicants, and conducting initial phone interviews.
• Processed payroll for employees, sick/vacation days.
• Utilized WorkDay.
• Focused on on-boarding and orientations.
• Boosted team moral, attention to details and team member communications.
• Scheduling
• Administrative tasks.

Beauty Expert - TARGET

• Customer Service; engaging with guests, answering questions, product advice.
• Driving sales; promoting target circle and target red card. Knowing current sales and promotions.
• Merchandising; unpacking, stocking products. Managing inventory. Setting sales planners and planograms

Escalations Customer Service Rep - IQOR

(2008-01 - 2015-12)

• Worked Remotely.
• Handled inbound customer service calls.
• Account management; problem solving, taking payments/payment arrangements, setting up new phones, new lines of service and new phone plans.
• Engaging with customers focusing on one call resolution.
• Collection accounts
• Documentation and clear communication with customers focusing on logging policies, interactions and solutions.

High School Diploma - STREATOR TOWNSHIP HIGH (1999-01 - 2004-12)