Pre-Litigation Case Manager - Montgomery Law - Dallas, TX
(2026-01)
Manage a caseload of 120+ active pre-litigation personal injury matters independently, from intake through demand issuance.
- Serve as primary client contact across the life of each file, conducting intake interviews, gathering statements, and maintaining consistent case-status communication.
- Coordinate treatment tracking with medical providers and request, review, and organize medical records, billing, and police reports to build complete demand packages.
- Draft and issue demand letters, negotiate with insurance adjusters on liability and coverage, and escalate files to litigation where resolution is not achievable.
- Maintain case data and deadlines in Neos, ensuring statute-of-limitations compliance across the full caseload.
Legal Assistant - Berry Appleman & Leiden LLP - Richardson, TX
(2025-06 - 2026-01)
Supported attorneys on employment-based immigration matters, with a concentration in O-1 extraordinary ability and H-1B specialty occupation petitions.
- Prepared and assembled petition packages, drafted supporting documentation, and tracked filing deadlines and RFE response timelines.
- Communicated directly with corporate clients and foreign nationals to collect evidence and provide status updates.
- Member, Firm Pro Bono Committee.
Lead Front Desk Agent - Fairfield Inn by Marriott - Las Cruces, NM
(2021-01 - 2025-12)
- Led front desk operations and trained incoming staff on service standards, reservation systems, and escalation procedures.
- Resolved guest disputes and high-pressure service failures directly, balancing brand policy against individual resolution.
Lead Floral Designer & Guest Experience Curator - Flowerama - Las Cruces, NM
(2018-01 - 2021-12)
- Managed custom client orders end to end, from consultation through design and delivery, for weddings, funerals, and events.
- Oversaw production scheduling and inventory during peak seasons while maintaining design and service quality.
