Lauren Benck

Detail-oriented and organized administrative professional with a strong background in customer service, record management, and office support. Adept at providing high-quality assistance in fast-paced environments, ensuring accuracy, professionalism, and excellent client interactions. Proficient in Microsoft Office Suite with a keen eye for detail and a commitment to efficiency.

Office Receptionist - Santa Rosa Orthopedics - Santa Rosa, CA

(2024-11 - 2024-12)

• Greeted and assisted patients with scheduling appointments.
• Maintained patient records and updated information accurately.
• Provided support to team members as needed.

Office Receptionist - Linda Towle - Santa Rosa, CA

(2024-07 - 2024-11)

• Managed patient medical records with accuracy and organization.
• Assisted patients with check-in and check-out procedures.
• Delivered courteous customer service in person and over the phone.

Care Provider - The Lodge at Piner Road - Santa Rosa, CA

(2023-05 - 2023-11)

• Assisted residents with personal grooming, bathing, dressing, and daily living activities (ADLs).
• Delivered meals to residents' rooms and maintained a clean-living environment.

Personal Care Provider - The Terraces - Santa Rosa, CA

(2022-06 - 2023-06)

• Provided individualized support to clients, including personal grooming and daily activity management.
• Ensured residents' well-being through attentive monitoring and assistance.

Caregiver - Brookdale Senior Living - Santa Rosa, CA

(2019-05 - 2022-06)

• Assisted clients with personal grooming, medication reminders, and mobility.
• Documented client activities and monitored mental health in accordance with agency guidelines.
• Maintained open communication with out-of-state family members to assess changes and adapt services accordingly.

West Medical Assistant Training Program (2024 - 2024) Rohnert Park, CA