Lauren Brenner

Highly skilled in recruitment, managing teams, clients, and spearheading trainings. I am passionate about recovery and substance abuse programs and looking to find a new role in this industry where I can utilize my background in recruitment and health insurance sales where I can continue to help others. I am very collaborative and would love the opportunity to lead/help other clients and utilize my own knowledge/experience in the mental health/substance abuse field.

I would like to utilize my skills working in a fast-paced environment.

Archstone Behavioral Health, Lantana, FL, Behavioral Health Technician November 2025-Current

· Communicated client needs, behavioral concerns/observation, and treatment updates to supervisors and multidisciplinary clinical teams to support continuity of care

· Conducted client room and belongings searches during admissions and random safety checks in accordance with facility policies and procedures

· Assisted with client intake processes, including transportation coordination, orientation to the treatment community, and completion of intake documentation

· Utilized verbal intervention and de-escalation techniques to resolve conflicts and helped to maintain a safe therapeutic environment

· Monitored community areas to ensure cleanliness, safety, and compliance with program rules and expectations

· Maintained professional boundaries while fostering respectful and supportive relationships with clients and staff

· Protected client confidentiality and upheld patient rights in compliance with HIPAA and organizational standards

· Provided safe and reliable client transportation and communication

· Demonstrated strong written and verbal communication skills through accurate documentation via shift reporting on client behaviors, incident reporting, and team collaboration

· Supported crisis intervention efforts and responded quickly and appropriately to behavioral health emergencies

·Top of Form

BSA Health Consultants, Boca Raton, FL, Health Insurance Sales Associate May 2025-August 2025

· Sold private health insurance plans to individuals and families

· Educated clients on plan benefits, premiums, deductibles, and out-of-pocket costs to help them make informed decisions

· Handled high-volume inbound and outbound calls in a fast-paced call center environment, maintaining professionalism and customer focus

· Used CRM systems to track leads, manage follow-ups, and document customer interactions accurately

· Met and exceeded monthly sales quotas and performance metrics consistently

· Assisted clients with enrollment, policy changes, and coverage questions with a focus on customer satisfaction

· Provided personalized plan recommendations based on clients’ health needs, budgets, and eligibility

· Navigated multiple systems and tools simultaneously to streamline the sales and application process

· Maintained up-to-date knowledge of insurance products, market trends, and regulatory updates

Piper Maddox, New York, NY, Account Manager September 2019-Janurary 2024

· Worked at one of the fastest growing Cleantech staffing partners in the U.S., recruited for executive positions within the renewable energy industry

· Developed in-depth knowledge of the renewable energy industry and utilized networking and communication skills to speak with clients and candidates to appropriately find and place candidates for niche roles

· Utilized business development and customer service skills to bring on new renewable energy clients within the solar industry

· Placed several candidates and produced over $350,000 in sales (closed deals) in less than one year

· Won the Brand Ambassador Award for Piper Maddox and Top 5 Global Biller Award for LHi Group (out of 200 employees) in highest sales for the month of May and September

· Has helped to lead trainings/mentored Associate-level consultants

· Developed a specialized network and focus on Finance-roles in the renewable energy industry working with Investment Banks, Private Equity Firms, and other Renewable Energy developers on Investment roles, Project/Structured Finance, FP&A, M&A, Development, and Capital Markets.

· An active participant on the Charity Committee in 2021 and 2022, helping to arrange fundraisers and raise over $20,000 for the GoProject

Apple Pie Maids, Tallahassee, FL, Manager July 2017-May 2019

· Cleaned houses and office buildings around Tallahassee using organizational and management skills

· Managed 1-2 other maids by delegating cleaning jobs to be done in the most efficient way

Optimar International Realty, Miami, FL, Luxury Sales Associate August 2015-Present

· Making connections and referrals among potential buyers and sellers in the state of Florida

Triangle Realty Associates/Keller Williams, Cary, NC, Assistant May 2012-November 2015

· Designed and promoted flyers and post cards in local neighborhoods

· Spearheaded the use of social media for marketing homes

· Implemented advertising programs to foster business growth including creation of brochures and other publicizing materials; as well as cold calling and performing market research in different neighborhoods

· Utilized the Multiple Listings Service to enter listings

· Attended different real estate conferences on trends in the market

I have a BS in Finance and Business Administration from Florida State University. I graduated in 2019.