Lauren Cook

Quick Service Food Server at Walt Disney World Resort (2022-08 – 2025-11)

Provided exceptional customer service in high-volume dining environments at Walt Disney World Resort.

• Provided exceptional customer service in high-volume dining environments
• Maintained cleanliness and organization of dining areas and service stations
• Collaborated with kitchen staff to ensure timely food delivery
• Assisted guests with menu selections and dietary inquiries
• Managed food orders efficiently using point-of-sale systems
• Handled customer complaints professionally while maintaining a positive attitude
• Adhered to health and safety regulations throughout the service process
• Performed opening and closing duties such as cleaning tables, floors, counters, restocking supplies
• Followed all safety protocols when handling hot foods or beverages
• Maintained cleanliness of dining area and kitchen areas
• Assisted in training new employees on proper procedures for food service
• Adhered to company policies and health regulations regarding food storage, preparation, and safety practices
• Prepared food orders quickly, accurately, and efficiently
• Operated cash register and received payment from customers in cash or credit form
• Maintained accurate records of sales transactions for end-of-day reports
• Inspected dishes prior to serving for quality assurance purposes
• Assisted in the development of marketing strategies by providing feedback on customer experience

Call Center Representative at Freed Hardeman University (2020-02 – 2022-05)

Managed inbound calls to assist students with inquiries and issues at Freed Hardeman University.

• Managed inbound calls to assist students with inquiries and issues
• Provided detailed information about university programs and enrollment procedures
• Utilized call center software to track interactions and follow up with students
• Maintained accurate records of student communications and service requests
• Trained new staff on customer service protocols and university resources
• Resolved conflicts by listening to concerns and offering appropriate solutions
• Developed FAQs to streamline responses for common student questions
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues
• Answered, screened and processed high volume of calls daily with call management system and web-based communications
• Updated customer accounts, addresses and contact information within call management databases

Jewelry Sales Associate at Kay Jewelers Outlet (2017-05 – 2019-07)

Assisted customers in selecting jewelry pieces and maintained product displays at Kay Jewelers Outlet.

• Assisted customers in selecting jewelry pieces based on preferences and occasions
• Maintained product displays to ensure an appealing and organized presentation
• Educated customers on jewelry care and maintenance best practices
• Collaborated with team members to meet daily sales goals and objectives
• Handled customer inquiries and resolved issues with professionalism and empathy
• Participated in inventory management and stock replenishment activities
• Attended training sessions to stay updated on product knowledge and trends
• Demonstrated product knowledge to answer customer questions and inquiries
• Maintained an organized and clean store environment, including dusting displays regularly
• Greeted customers and provided excellent customer service
• Performed daily opening and closing procedures such as counting cash drawers and setting alarms
• Received inventory shipments and stocked shelves with merchandise

Bachelor of Arts in English – Freed Hardeman University (2019-08 – 2022-05)