Quick Service Food Server at Walt Disney World Resort (2022-08 – 2025-11)
Provided exceptional customer service in high-volume dining environments at Walt Disney World Resort.
- Provided exceptional customer service in high-volume dining environments
- Maintained cleanliness and organization of dining areas and service stations
- Collaborated with kitchen staff to ensure timely food delivery
- Assisted guests with menu selections and dietary inquiries
- Managed food orders efficiently using point-of-sale systems
- Handled customer complaints professionally while maintaining a positive attitude
- Adhered to health and safety regulations throughout the service process
- Performed opening and closing duties such as cleaning tables, floors, counters, restocking supplies
- Followed all safety protocols when handling hot foods or beverages
- Maintained cleanliness of dining area and kitchen areas
- Assisted in training new employees on proper procedures for food service
- Adhered to company policies and health regulations regarding food storage, preparation, and safety practices
- Prepared food orders quickly, accurately, and efficiently
- Operated cash register and received payment from customers in cash or credit form
- Maintained accurate records of sales transactions for end-of-day reports
- Inspected dishes prior to serving for quality assurance purposes
- Assisted in the development of marketing strategies by providing feedback on customer experience
Call Center Representative at Freed Hardeman University (2020-02 – 2022-05)
Managed inbound calls to assist students with inquiries and issues at Freed Hardeman University.
- Managed inbound calls to assist students with inquiries and issues
- Provided detailed information about university programs and enrollment procedures
- Utilized call center software to track interactions and follow up with students
- Maintained accurate records of student communications and service requests
- Trained new staff on customer service protocols and university resources
- Resolved conflicts by listening to concerns and offering appropriate solutions
- Developed FAQs to streamline responses for common student questions
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Updated customer accounts, addresses and contact information within call management databases
Jewelry Sales Associate at Kay Jewelers Outlet (2017-05 – 2019-07)
Assisted customers in selecting jewelry pieces and maintained product displays at Kay Jewelers Outlet.
- Assisted customers in selecting jewelry pieces based on preferences and occasions
- Maintained product displays to ensure an appealing and organized presentation
- Educated customers on jewelry care and maintenance best practices
- Collaborated with team members to meet daily sales goals and objectives
- Handled customer inquiries and resolved issues with professionalism and empathy
- Participated in inventory management and stock replenishment activities
- Attended training sessions to stay updated on product knowledge and trends
- Demonstrated product knowledge to answer customer questions and inquiries
- Maintained an organized and clean store environment, including dusting displays regularly
- Greeted customers and provided excellent customer service
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms
- Received inventory shipments and stocked shelves with merchandise
