Lauren Jacobs

Aspiring medical billing specialist with a background in high-volume customer service and operational workflow management. I am currently advancing my technical skills through professional coursework to ensure efficient and accurate healthcare administrative support.

Cashier, dog Watcher, Receptionist - McDonald's & Ruff Housin' Boarding and Daycare - Lumberton NC

(2023-08 - 2025-12)

• Executed daily administrative tasks including filing, data entry, and phone management to support organizational goals. My attention to detail led to a significant reduction in clerical errors and a smoother workflow for the entire team.
• I handled high volumes of incoming phone calls while simultaneously managing reception duties for a busy service facility. By providing professional and timely responses to all inquiries, I improved the customer experience and maintained a positive professional image.
• I coordinated with team members to prioritize administrative support tasks during peak business hours to ensure no client needs went unmet. This collaborative effort ensured that all critical deadlines were consistently met without compromising the quality of client care.
• I served as the primary point of contact for client inquiries regarding available services, pricing, and scheduling availability. By providing detailed and helpful information, I contributed to a higher conversion rate of general inquiries into confirmed service appointments.
• I maintained the cleanliness and organization of the front office and reception areas to create a welcoming and professional atmosphere for guests. This attention to the physical environment enhanced the professional perception of the business among both new and returning clients.

Medical Billing And Coding - Lumberton Senior High School (2018-08 - 2021-06)

Certification - Medical Billing and Coding - Robeson Community College