Customer Service Specialist at Nordstrom (2020-10 – 2021-03)
- Managed complex customer inquiries via phone and chat to ensure a high-quality customer experience and successful product resolution.
- Operated efficiently within a fast-paced remote contact center environment utilizing VoIP systems to maintain consistent service levels.
- Diagnosed and resolved a high volume of technical and account issues by navigating Zoho and internal order management systems.
- Synthesized customer data across phone, chat and email channels into Zoho CRM to ensure accurate record-keeping and support continuity.
- Mentored new team members on system navigation and support protocols to improve overall team efficiency.
Spa Attendant at El Monte Sagrado (2017-05 – 2020-03)
- Greeted guests when necessary and handled questions and inquiries.
- Collaborated across hospitality departments to improve operational efficiency and guest satisfaction.
- Managed facility maintenance standards to ensure a premium environment for guest experiences.
- Perform basic housekeeping duties such as washing and cleaning laundry, cleaning bathrooms, emptying trash and restocking linens.
Customer Service Manager at Scope Technologies, Inc. (2014-05 – 2016-10)
- Attracted potential customers by effectively addressing product and service inquiries and recommending complementary offerings.
- Established new customer accounts by accurately recording necessary information.
- Maintained customer records through diligent updates of account details.
- Resolved product or service issues by clarifying customer complaints, identifying root causes, and implementing optimal solutions, ensuring timely corrections and follow-up.
- Managed financial accounts by processing customer adjustments accurately.
- Provided actionable insights to management regarding potential product or service enhancements by analyzing customer needs and collecting relevant data.
- Generated comprehensive product or service reports by collecting and analyzing customer information.
Assistant Manager at Urban Outfitters (2012-09 – 2013-10)
- Assisted the Department Manager with daily operations and tasks within the retail environment.
- Assumed full responsibility of the Department Manager during their absence.
- Provided expert customer guidance on product location, brand knowledge, and promotional merchandise.
- Ensured timely placement and stocking of all newly received shipments throughout the week.
- Fostered a motivated staff and positive work environment through effective use of the daily communication log.
Accessories Associate at Nordstrom (2011-11 – 2012-09)
- Delivered exceptional customer service by offering personalized styling suggestions for handbags, jewelry, and cosmetics.
- Organized the department to present merchandise in an appealing and inviting manner.
- Educated customers on product materials and fabric properties.
- Collaborated with team members to execute essential tasks such as merchandising, floor set changes, and stocking.
