Supervisor, Service & Engagement
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Retail operations and leadership professional with several years of experience in team leadership, customer engagement, and employee development. Strong track record of leading teams, improving operational performance, and creating positive customer and employee experiences. Expertise in hands-on leadership, team training and coaching, business performance analysis, budget control, and sales strategy development.
Supervisor, Service & Engagement - Target
Oversee a team of approximately 20–30 employees responsible for maintaining strong day-to-day operations. Provide ongoing training and coaching, support staffing needs, conduct quarterly and annual performance reviews, and help team achieve business and loss-prevention goals. Oversee fulfillment operations to ensure customer orders are completed accurately and in a timely manner.
Contributing to continuous year-over-year business growth while developing a strong pipeline of team members who have gone on to take on greater responsibilities and leadership roles.
Assistant General Manager - Equinox
Managed employees, analyzed business performance, controlled budgets, developed sales strategies, and maintained high standards of customer service.
Department Manager - H&M
Managed employees, analyzed business performance, controlled budgets, developed sales strategies, and maintained high standards of customer service.
