Customer Service Representative at eSommelier (2023 – Present)
Delivered high-volume customer support via phone and email, achieving timely resolution of inquiries to maintain customer satisfaction.
- Troubleshoot product and service issues while clearly communicating solutions and company information to clients.
- Recorded customer interactions and managed support tickets in CRM systems (Zendesk) to streamline service delivery.
- Maintain professional client communication to support retention and long-term relationships.
- Worked with internal teams to refine service processes and elevate customer experience.
- Schedule and manage client appointments using Google Calendar and Acuity Scheduling in a deadline-driven environment.
Service Coordinator at e-home (2022– Present)
Acted as primary administrative point of contact for clients, managing communication, scheduling, service updates, and issue resolution through Zendesk to streamline client interactions.
- Coordinated daily technician schedules and office operations to enhance workflow and ensure timely service delivery in fast-paced environment.
- Coordinate service dispatch and workflow prioritization to optimize team efficiency and response times.
- Utilize D-Tools Cloud to organize technician schedules, service requests, project documentation, and client records to support operational accuracy.
- Manage billing, invoicing, and account follow-ups while maintaining accurate financial and service records.
- Supported customer retention initiatives through consistent communication and professional client support to foster long-term client relationships.
House Manager & Nanny at Private Household (2020-09 – 2022-07)
Managed complex household operations including scheduling, calendars, appointments, and daily logistics in a highly organized environment.
- Oversaw scheduling for household staff and external services, ensuring structured and efficient household management.
- Coordinated communication among family members, vendors, and service providers to facilitate seamless daily operations.
- Demonstrated strong administrative and organizational skills while multitasking in a fast-paced environment.
Assistant Events Coordinator & Hostess at Masthead Brewing Co. (2018-01 – 2020-08)
- Communicated with clients on event planning and special requests. Ensured their needs were met effectively.
- Coordinated reservations and private events, managing scheduling logistics to enhance guest experiences.
- Supported staff coordination and event execution in a high-volume hospitality environment.
- Resolved customer concerns promptly while upholding professionalism and service quality.
