Administrative Coordinator at Stony Brook University School of Dental Medicine (2019-06 – Present)
Coordinate daily administrative operations for the Pre-Doctoral Dental Program.
- Ensure student compliance with clinical policies, attendance requirements, infection control standards, and productivity expectations
- Audit patient charts for documentation accuracy, treatment plan compliance, and complete clinical records
- Oversee patient record organization and case assignments to support educational objectives
- Manage clinic scheduling for screenings, emergency appointments, and routine patient care while maximizing provider efficiency
- Monitor and verify accurate data entry for patient registration, treatment documentation, student grades, and clinical records
- Compile reports related to student graduation requirements, clinic productivity, financial data, and operational performance
- Assist students with patient payment plans, insurance claims, Medicaid eligibility, billing issues, and account collections
- Respond to patient inquiries and resolve scheduling, billing, and service concerns
- Prepare professional correspondence, reports, and departmental communications
- Serve as liaison to the Assistant Dean for Clinical Operations, ensuring adherence to departmental policies
- Hire, train, supervise, and evaluate administrative support staff while maintaining attendance and performance records
Administrative Assistant at New York Cancer & Blood Specialists (2018-09 – 2019-03)
- Scheduled patient appointments and coordinated physician calendars
- Collected patient histories and maintained accurate electronic medical records
- Assisted patients with registration and intake documentation
- Managed accounts receivable, accounts payable, and financial records
- Coordinated diagnostic testing and maintained office inventory
- Collaborated with physicians and nursing staff to support patient care
- Delivered exceptional customer service while checking patients in and out
Office Manager & Dental Insurance Biller at BC Dental (2017-11 – 2018-05)
Managed all daily office operations for a busy dental practice.
- Oversaw billing, collections, payroll, bookkeeping, and accounts receivable
- Coordinated patient treatment plans, surgeries, and insurance claims
- Ordered supplies and maintained office inventory
- Hired, trained, and supervised office personnel
- Ensured compliance with office policies and regulatory standards
- Assisted chairside during dental procedures as needed
Office Manager / Dental Assistant / Insurance Biller at Susan R. Brooks, DDS (2014-07 – 2017-01)
- Assisted with chairside dental procedures using four-handed dentistry techniques
- Performed dental radiography and expanded functions
- Scheduled appointments and managed patient check-in/check-out
- Processed insurance claims, prior authorizations, and patient billing
- Collected copayments and maintained patient financial records
- Sterilized instruments and prepared treatment rooms
- Ordered supplies and maintained inventory
Office Manager at Zeenat Hussain, MD (2010-06 – 2014-06)
Managed day-to-day operations of a busy medical office.
- Supervised and trained administrative staff
- Coordinated surgeries, referrals, and specialist appointments
- Verified insurance eligibility and obtained prior authorizations
- Collected patient copayments and managed front desk operations
- Created schedules and reports using Microsoft Excel
- Ordered office and medical supplies
- Performed EKGs, obtained vital signs, and assisted with clinical support duties
