Lauren Ogburn

Highly motivated healthcare and administrative professional with strong experience in patient care, front desk supervision, and case management. Proven ability to manage patient flow, support clinical teams, and deliver excellent customer service in fast-paced environments.

Patient Care Specialist at Sentara Urgent Care (2024-08 – 2025-09)

• Delivered high-quality patient care support, performed intake, recorded vitals, assisted providers, maintained patient flow, and ensured HIPAA compliance.

Front Desk Supervisor at Capital Women's Care OB/GYN (2022-07 – 2024-08)

• Supervised front desk operations, trained staff, coordinated scheduling and insurance, and managed payments and reconciliation.

Case Manager at New Endeavors by Women (2022-07 – Present)

• Developed treatment plans, coordinated care, and monitored client progress.

Customer Service Representative at The Midtown Group (2021-09 – 2022-07)

• Handled customer inquiries, billing, and issue resolution.

Receptionist at Soga & Rams (2017-03 – 2020-02)

• Managed front desk, scheduling, and administrative support.

Accounting Assistant at BWW Law Group, LLC (2013-10 – 2016-11)

• Maintained financial records and reconciliations.

Dispatcher at Yellow Cab Company of Washington DC (2009-11 – 2013-10)

• Coordinated dispatch operations and ensured timely service.

High School Diploma – Dunbar Senior High School

Some College in Psychology – Trinity University