VP of Operations at Business Partner Franchise Corp (2012-01 – Present)
Senior leadership role driving efficiencies and compliance initiatives across a franchise community of 27 independently owned promotional products marketing organizations.
- Drive efficiencies and compliance initiatives throughout a franchise community of 27 independently owned promotional products marketing organizations generating over $30MM in annual revenue
- Oversaw budgeting and resource allocation to ensure alignment with strategic priorities and fiscal responsibility
- Facilitate in person and virtual training sessions that allow an interactive forum for sharing of best practices; introduce new and proven strategies of increasing activity, closing sales, and integrating networking activities to drive business results
- Ensure total adherence to all corporate requirements for logo and brand messaging usage; identify misuse of images and implement corrective action plans
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players
- Streamlined operational processes to enhance efficiency and reduce waste
- Act as liaison and single point of contact between Franchise Owners and Corporate Headquarters
- Manage inquiries and franchise leads to capture new franchisee commitment; guide potential buyers throughout the validation, prequalification and legal processes for entering into a franchise agreement with Business Partner
Franchise Director at Business Partner Franchise Corp (2008-01 – 2012-12)
Director-level position managing franchise operations, training, and compliance across the franchise network.
- Act as liaison and single point of contact between Franchise Owners and Corporate Headquarters
- Manage inquiries and franchise leads to capture new franchisee commitment; guide potential buyers throughout the validation, prequalification and legal processes for entering into a franchise agreement with Business Partner
- Facilitate all phase 1 required training for new prospects including; maximizing revenue, compliance and legal requirements, ASI, PPAI, effective marketing strategies, QuickBooks, Networking, Quoting Products and Services and Rapid Impact Strategies
- Led franchise terminations due to non-compliance or infringement violations; interact with legal team, corporate management and franchise owner to dissolve partnerships and agreements
General Manager at Business Partner (2004-01 – 2008-12)
General Manager responsible for all operational aspects of the business, staff management, and revenue growth.
- Began tenure in position as Customer Service Assistant in promotional products, and gained promotion to Store Manager (2004)
- Managed all hiring, training and development of staff; grew business to $3MM in annual revenue by creating a customer focused environment, and training team to maximize each sales opportunity
- Directed operational strategies to enhance productivity and streamline processes across multiple departments
- Implemented performance metrics to monitor employee efficiency and drive continuous improvement initiatives
