Lauren Ryland

Warm, personable hospitality professional with experience in winery tasting room and boutique retail operations. Passionate about creating memorable guest experiences through exceptional customer service, relationship building, and attention to detail. Experienced working in fast-paced environments, including weddings, concerts, and special events, while maintaining a welcoming and polished guest experience.

Known for anticipating customer needs, staying organized, and working collaboratively with a team.

Receiving Manager - Burkett's Clothing + Home Store - Everett, WA

(2015-10 - 2019-02)

• Managed all incoming merchandise and inventory for a locally owned boutique.
• Entered product information, pricing, and inventory into the POS system with accuracy.
• Prepared merchandise for the sales floor, ensuring high presentation standards.
• Coordinated directly with vendors regarding shipments, orders, and inventory questions.
• Assisted the owner with inventory management and operational organization.
• Maintained accurate inventory records and helped streamline receiving processes.

Tasting Room Associate - Arbor Crest Wine Cellars - Spokane, WA

(2011-04 - 2013-06)

• Delivered welcoming, personalized tasting experiences for guests.
• Assisted with weddings, concerts, and other high-volume winery events while maintaining excellent customer service.
• Educated guests on wines and winery offerings in an approachable and engaging way.
• Processed purchases accurately through the POS system.
• Worked closely with the hospitality team to ensure smooth event operations.
• Helped create memorable experiences that encouraged repeat visits and wine club interest.

Sales Associate - Jewelry Department - Nordstrom - Spokane, WA

(2012-05 - 2012-12)

• Provided exceptional customer service in an established retail environment.
• Built relationships with customers by understanding their needs and offering personalized recommendations.
• Resolved customer concerns professionally while maintaining a positive shopping experience.
• Consistently worked in a fast-paced environment while balancing multiple customer interactions.
• Supported team sales goals through outstanding service and collaboration.

Bachelor of Arts - Public Relations - Gonzaga University (2007-08 - 2011-05)