Operations Manager | Naval Support Activity Command - UNITED STATES NAVY - VARIOUS LOCATIONS
(2025-02)
- Conducted Training Needs Analysis and mentored a team of 10 junior employees, developing role-specific qualifications that improved team competency and staff proficiency by 25%.
- Led daily operations meetings to evaluate staff performance, providing actionable feedback and research-driven process recommendations to maintain strict operational standards.
- Spearheaded Policy Revision and Auditing Tool Design to implement a streamlined documentation workflow, increasing office efficiency and data accuracy.
- Assisted in Training Program Development and delivered remote and in-person training to 8 senior staff members on a newly developed system, ensuring 100% adoption and standardized processes.
Administrative & Operations Coordinator | USS John C. Stennis - UNITED STATES NAVY - VARIOUS LOCATIONS
(2023-04)
- Developing and executing Training Program Development for 60+ junior employees, ensuring all personnel met rigorous qualification standards for Contact Center Operations equivalents.
- Coordinated workforce scheduling and database management using Learning Management Systems (LMS) to track Training Evaluation metrics and support daily operational efficiency.
- Managed logistics and transportation for personnel from 5 offsite locations, performing Cost and Benefit Analysis to optimize transit safety and reliability for a major facility.
- Provided performance coaching and support to team members, ensuring high-volume task completion under pressure and adherence to organizational policies.
Team Lead | USS George Washington - UNITED STATES NAVY - VARIOUS LOCATIONS
(2018-03 - 2023-04)
- Managed and tracked division-level Training Evaluation, developing a system to organize employee qualifications and ensure 100% timely completion of mandatory training.
- Maintained comprehensive digital and physical records in a Healthcare Environment equivalent (safety/readiness), providing accurate reporting to leadership and supporting workforce accountability.
- Supervised a 10-person team in executing technical tasks, ensuring quality standards and mission readiness through consistent staff training and oversight.
- Executed Documentation Management for completed work areas, ensuring reference accuracy and compliance with military policy and safety regulations.
- Conducting regular audits of work areas to ensure compliance with safety and project standards prior to task execution, utilizing Auditing Tool Design principles.
