Lauren Swanson
Graduate Student Pursuing M.A. in Teaching
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About
I am a student at Viterbo University pursuing my Master's of Arts in Teaching, with a concentration in English Education. I graduated from the University of Wisconsin - La Crosse with a Bachelor's of Arts in English (Writing and Rhetoric Studies), French, and Linguistics.
Experience
Shift Lead & Barista at Caribou Coffee (2026-03 – Present)
- Managed coffee shop operations
- Mentored new hires with empathy and patience
- Maintained a clean and positive work environment
Accounts Receivable Representative at Emplify Health System (2025-05 – 2026-03)
- Collaborated with payors, patients and internal contacts to rectify billing issues
- Effectively communicated and educated patients on financial responsibilities
- Learned and utilized Epic software to interact with patient accounts
French Tutor at UWL Global Cultures and Languages (2023-09 – 2025-05)
- Communicated French language concepts to newer learners
- Aided learners with homework, classwork, and quizzes
Barista & Baker at Bluebird Bakery & Cafe (2022-09 – 2025-01)
- Managed baking operations independently once a week
- Created drinks and food efficiently and cleanly
Barista at Caribou Coffee (2020-08 – 2025-05)
- Provided customer service in a fast-paced environment
- Created drinks per SOP with attention to detail
French Conversation Partner at UWL Global Cultures and Language (2022-09 – 2025-05)
- Met with French learners once a week one-on-one to practice language skills
Education
Master of Arts in Teaching in English Education Content Area – Viterbo University (2026-01 – 2027-12)
Bachelor of Arts in English (Writing and Rhetoric Studies), French, Linguistics – University of Wisconsin - La Crosse (2021-09 – 2025-05)