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Lauren Swanson

Lauren Swanson

Graduate Student Pursuing M.A. in Teaching

Talent
La CrosseMember since September 5, 2026
Epic softwareCustomer serviceBaking operationswriting
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Epic softwareCustomer serviceBaking operationswriting

About

I am a student at Viterbo University pursuing my Master's of Arts in Teaching, with a concentration in English Education. I graduated from the University of Wisconsin - La Crosse with a Bachelor's of Arts in English (Writing and Rhetoric Studies), French, and Linguistics.

Experience

Shift Lead & Barista at Caribou Coffee (2026-03 – Present)

  • Managed coffee shop operations
  • Mentored new hires with empathy and patience
  • Maintained a clean and positive work environment

Accounts Receivable Representative at Emplify Health System (2025-05 – 2026-03)

  • Collaborated with payors, patients and internal contacts to rectify billing issues
  • Effectively communicated and educated patients on financial responsibilities
  • Learned and utilized Epic software to interact with patient accounts

French Tutor at UWL Global Cultures and Languages (2023-09 – 2025-05)

  • Communicated French language concepts to newer learners
  • Aided learners with homework, classwork, and quizzes

Barista & Baker at Bluebird Bakery & Cafe (2022-09 – 2025-01)

  • Managed baking operations independently once a week
  • Created drinks and food efficiently and cleanly

Barista at Caribou Coffee (2020-08 – 2025-05)

  • Provided customer service in a fast-paced environment
  • Created drinks per SOP with attention to detail

French Conversation Partner at UWL Global Cultures and Language (2022-09 – 2025-05)

  • Met with French learners once a week one-on-one to practice language skills

Education

Master of Arts in Teaching in English Education Content Area – Viterbo University (2026-01 – 2027-12)

Bachelor of Arts in English (Writing and Rhetoric Studies), French, Linguistics – University of Wisconsin - La Crosse (2021-09 – 2025-05)

Skills

Graduate Student Pursuing M.A. in Teaching

Reviews

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