Lauren Swanson

I am a student at Viterbo University pursuing my Master's of Arts in Teaching, with a concentration in English Education. I graduated from the University of Wisconsin - La Crosse with a Bachelor's of Arts in English (Writing and Rhetoric Studies), French, and Linguistics.

Shift Lead & Barista at Caribou Coffee (2026-03 – Present)

• Managed coffee shop operations
• Mentored new hires with empathy and patience
• Maintained a clean and positive work environment

Accounts Receivable Representative at Emplify Health System (2025-05 – 2026-03)

• Collaborated with payors, patients and internal contacts to rectify billing issues
• Effectively communicated and educated patients on financial responsibilities
• Learned and utilized Epic software to interact with patient accounts

French Tutor at UWL Global Cultures and Languages (2023-09 – 2025-05)

• Communicated French language concepts to newer learners
• Aided learners with homework, classwork, and quizzes

Barista & Baker at Bluebird Bakery & Cafe (2022-09 – 2025-01)

• Managed baking operations independently once a week
• Created drinks and food efficiently and cleanly

Barista at Caribou Coffee (2020-08 – 2025-05)

• Provided customer service in a fast-paced environment
• Created drinks per SOP with attention to detail

French Conversation Partner at UWL Global Cultures and Language (2022-09 – 2025-05)

• Met with French learners once a week one-on-one to practice language skills

Master of Arts in Teaching in English Education Content Area – Viterbo University (2026-01 – 2027-12)

Bachelor of Arts in English (Writing and Rhetoric Studies), French, Linguistics – University of Wisconsin - La Crosse (2021-09 – 2025-05)