Admissions Assistant / HMO Coordinator - Colonial Vista Post Acute - Wenatchee, WA
(2026-01 - 2026-04)
- Managed end-to-end admissions processing and clinical marketing pipelines to ensure smooth transitions for acute-care residents.
- Secured timely prior authorizations for new admissions and proactively conducted comprehensive reauthorizations for continued stays.
- Audited intake documentation and handled highly sensitive protected health information (PHI) in strict alignment with regulatory standards.
- Cultivated collaborative, professional relationships with insurance and HMO case managers to expedite processing turnarounds.
Medical Receptionist - Advance Vascular Solutions, LLC - Melbourne, FL
(2024-05 - 2025-11)
- Orchestrated front-office workflows for a busy vascular specialty clinic, checking in 30+ patients daily and minimizing clinic wait times.
- Spearheaded complex prior authorizations for specialized medical treatments, including negative pressure wound therapy (NPWT).
- Coordinated logistics and data entry for durable medical equipment (DME) orders across an extensive network of medical vendors.
- Processed patient demographic data and point-of-service payments utilizing specialized medical software while maintaining workstation security.
Referral Coordinator / Receptionist - Baba Health Care - Melbourne, FL
(2024-01 - 2024-04)
- Administered outbound and inbound clinical referrals and facilitated rapid insurance eligibility verification through eClinicalWorks.
- Executed check-in/check-out procedures, collected patient copays, accurately posted payments, and resolved front-end billing discrepancies.
- Managed formal medical records tracking and requests, filing high volumes of sensitive clinical documentation securely.
Ophthalmic Receptionist - Rosanova Eye - Melbourne, FL
(2023-03 - 2024-01)
- Directed patient flow for a fast-paced clinical eye care practice, managing high-volume incoming phone queues and patient intake documentation.
- Executed digital eligibility checks, routed clinical documentation via incoming/outgoing faxes, and built accurate laboratory orders.
Medical Receptionist - Center for Advanced Urology & Robotics - Melbourne, FL
(2022-12 - 2023-03)
- Facilitated operational administrative support including clinical scheduling, multi-line switchboard routing, and appointment confirmations.
- Tracked time-critical urological procedure authorizations and managed digital scanning/chart charting parameters.
Billing / Collections Specialist - Neuroskeletal Imaging of Melbourne - Melbourne, FL
(2022-03 - 2022-11)
- Accelerated revenue cycle management by auditing delinquent accounts, establishing structured payment plans, and resolving payment lapses.
- Maintained complex compliance parameters surrounding Medicare bad-debt cost reports and staff healthcare account accounting.
- Evaluated outstanding accounts to determine legal viability and interface professionally with external collections firms.
Logistics Supervisor - Office Depot - Vero Beach, FL
(2020-05 - 2021-07)
- Directed freight, receiving, and supply-chain logistics operations for a high-volume retail facility while strictly auditing asset loss prevention.
- Served as Leader on Duty (LOD), driving an active sales culture and providing performance coaching and onboarding training for associates.
