Laurie B

Experienced in managing multiple account relationships, ensuring customer requirements are met. Skilled in creating and maintaining account documentation utilizing Citrix based applications. Knowledgeable in the analysis of client assets ensuring accuracy of corporate sales transactions.

Experience in data verification, invoicing, titling, and registering. Able to work well under pressure and multi-task with minimal or no supervision. Effective communication, documentation and time management skills. Dedicated to excellent customer service and commitment to the highest quality.

General Motors, Account Coordinator - ADESA Nashville Auto Auction

(2010-08 - 2026-06)

• Obtain required information and the necessary documentation to assist with the completion of sales for vehicles with multiple clients
• Managed General Motors, American Honda Finance, Santander/Chrysler Capital accounts, including Fleet/Lease accounts of Navy Federal Credit Union, ASCEND Federal Credit Union, Old Hickory Credit Union, and U-Haul Truck Sales
• Handle all accounts in accordance with corporate guidelines to ensure maximum dollar sales volume in the most profitable way possible
• Assist with and perform various administrative and clerical duties relating to the sale
• Perform all duties assigned by the General Manager or designated manager in a timely and precise manner
• Ensure that company policies and procedures of state or federal laws are followed at all times, and all contractual requirements are met for the customer

General Motors, Account Coordinator - Manheim Nashville Auto Auction

(2003-11 - 2010-07)

• Managed and coordinated the overall functions for General Motors, one of the largest clients within the company
• Ensured proper handling of records and data while maintaining customer relations
• Assisted the posting clerk to ensure completion of recon, transportation, and all other charges are applied to the appropriate vehicle in the database
• Performed analysis of client assets ensuring accurate titling records are kept throughout the sales transactions