Home Daycare Provider - Home Daycare Provider - Peabody, MA
(2014-06)
Customer Service and Sales Representative - Verizon Communications - Andover, MA
(2006-06 - 2014-05)
- A direct customer contact for selling Verizon products and services to meet sales objectives
- Answer customer questions, handle requests for service, and resolve customer problems in a prompt, courteous, and accurate manner
- Identify customer needs, determine which products would benefit them, and recommend services that provide value
- Act as a customer representative in activities with other departments to resolve customer disputes and problems
- Make independent and timely decisions
- Negotiate service order requests from existing and new customers such as; installation, removal and/or changes of network services and discuss/modify pending orders
- Accurately compute and quote rates, adjustments, and balances, to customers
- Discuss, investigate and resolve billing inquiries, other inquiries and complaints such as; justifying billing, granting or refusing adjustments, handling annoyance call complaints
- Handle large volumes of incoming telephone calls
- Obtain, assess and establish customer credit information
- Make judgement on customer requests for extension of time and amounts to pay on bills
Senior Payroll Specialist - Paychex, Inc. - Woburn, MA
(2004-08 - 2006-06)
- Responsible for client base of 250-300 small to mid-size businesses
- Daily phone contact with clients to obtain payroll data, tax information and employee deductions (i.e. garnishments, retirement plans, health insurance etc.)
- Correspondence with federal, state and local tax agencies on behalf of clients in penalty situations
- Amending quarterly and annual tax returns due to incorrect filing
- Attend weekly training sessions to remain up to date on wage and tax laws
Case Manager - Phoenix East Location - Team Coordinating Agency - Haverhill, MA
(2001-08 - 2002-01)
- Responsible for admissions and record compliance for individual clients
- Responsible for monthly documentation of client progress
- Responsible for coordination, scheduling and documentation of all client medical appointments
- Milieu management
- Facilitated program groups
- GED educational liaison
Shift Supervisor - Crossroads Location - Team Coordinating Agency - Haverhill, MA
(2000-02 - 2001-08)
- Ensuring strict adherence to structure and scheduling of the therapeutic milieu
- Maintaining individual records for compliance with regulatory requirements
- Crisis management and conflict resolution
- Staff supervision and training
- Individualized treatment planning
- Rotation of on-call emergency pager
City Manager - Thrifty Car Rental - Lawrence, MA
(1998-11 - 2000-02)
- Correspondence between insurance companies and Thrifty Car Rental regarding direct billing and accident reports
- Negotiating rental accounts for large companies (i.e. car dealerships and hotel accounts)
- Customer service, including phone support
- Business and site operations
Legal Support Specialist - SEARS Credit Central - Salem, MA
(1997-06 - 1998-10)
- Correspondence between Sears and various attorney offices regarding the reconciliation of client credit reports
- Credit reporting using proprietary software
- Clerical duties, including filing, typing and phone support
