Laurie Graham

Transformational Infrastructure and IT Service Continuity executive with 20+ years of enterprise experience directing disaster recovery (ITDR), business resilience, and ITIL-aligned governance. Proven track record of architecting system-wide continuity frameworks, leading high-impact incident responses, and mitigating operational risks across complex, multi-institution environments. Adept at partnering with C-suite stakeholders to turn corporate risk requirements into highly resilient, scalable technical strategies that protect mission-critical operations.

Senior IT Manager – IT Service Continuity Program Manager & ITSM at UNIVERSITY OF CALIFORNIA (2013-03 – 2026-06)

• Established and directed the university system's comprehensive IT Disaster Recovery and IT Service Continuity Management (ITSCM) frameworks aligned directly with ITIL best practices.
• Co-chaired a 10-campus ITDR committee spanning 5 medical centers and 2 national laboratories, driving system-wide tool standardization and shared resilience policies.
• Implemented a campus-wide IT Recovery policy, instituted continuous risk auditing, and served as active Incident Commander leading high-severity post-incident reviews to minimize MTTR.
• Formed and led the Department Operations Center (DOC) program for disaster response, integrating technical recovery strategies seamlessly with the overarching Emergency Operations Center (EOC).
• Partnered with executive leadership to counsel on IT risk portfolios, modernizing service delivery, and mapping technology investments to institutional availability targets.

Infrastructure & Service Delivery Consultant at DEFENSE MANPOWER DATA CENTER | Hewlett-Packard (2010-01 – 2013-03)

• Provided modern consulting leadership for federal systems, managing cross-functional technical teams to deliver high-availability Oracle architectures and platform modernizations.
• Guarded sensitive technology platforms while maintaining an active secret security clearance.

Manager, Infrastructure Operations at NCCI HOLDINGS (1996-01 – 2009-12)

• Designed and deployed an enterprise-wide disaster recovery and replication strategy that successfully reduced data loss vulnerability from 24 hours to 15 minutes.
• Renegotiated the corporate disaster recovery hot-site contract, slashing emergency declaration fees by 67% and ongoing monthly operational costs by 27%.

B.S. in Management Information Systems – University of California, Berkeley (2026-12)