Laurie Paluszczak

Successful at managing table accuracy, security and level of service for guests. Skilled at coaching employees, leading teams and managing operations with an analytical and customer service-driven approach.

Table Games Floor Supervisor/ assistant, Shift manager Spotlight 29 Casino - Coachella, CA (2021-09) - Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.

• Ensured compliance with all applicable gaming regulations and laws.
• Investigated disputes between players or between players and dealers and resolved issues promptly and fairly.
• Delivered Five Star Experience to guests.

Table Games Floor

Supervisor - Aqua Caliente Casino - Rancho Mirage, CA (2020-09 - 2021-09) - Supervised Table Games, Dealers, and met guests' needs.

• Assisted the Shift Manager as the operating "Pencil". Director of Table Games - Augustine Casino - Coachella, CA (2013-11 - 2020-04) - Organized special events such as tournaments or promotions to increase business volume.
• Provided leadership, guidance and direction to staff in the Table Games Department.
• Conducted daily, weekly, monthly and annual reviews of table games operations.
• Ensured compliance with all gaming regulations and laws.
• Assisted in developing policies and procedures related to table games operations.
• Developed and implemented Dealer Training School program.

Table Games Pit

Manager - Mohegan Sun Casino Resort - Uncasville, CT (2012-2013) Residential Assistant, Eastern Connecticut Developmental Corp. Working a group at home for men with developmental disabilities. Trying to certified by the state of Connecticut and medical administration. Trained in CPR, first aid, and p.m. team methods. (1996-09 - 2011-04) - Monitored gaming operations to ensure compliance with established rules, regulations and procedures.

• Managed player rating system including tracking play history and issuing complimentary services when appropriate.
• Ensured that all guests were provided with an enjoyable gaming experience by enforcing game rules, resolving disputes and providing customer service.

Table Games

Dealer - Bally's Hotel & Casino - Atlantic City, NJ (1993-06 - 1996-09) - Provided friendly customer service to guests at the casino table games area.

• Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.

Some College - Psychology - West Virginia University

Casino Dealer School