Assistant Store Manager - VICTORIA SECRET
(2016-01)
Assist the store manager in the overall performance of the store. Assume total responsibility when the store manager is not present. Oversee 48 bra and sales specialists together.
- Ensure sales goals are being met. Cut in the moment when sales are not being met.
- Overlook payroll.
- Own all monthly and yearly reviews for all sales specialists and bra specialists.
- Open and close the store.
- Ensure new hires and specialists complete monthly modules.
Customer Service Manager - FOREVER 21
(2016-01 - 2016-06)
Manage the cashwrap, making sure the team was having conversations around credit and email capture. Overlooked a team of 45 associates.
- Ensure the sales floor was properly staffed and customers were being taken care of.
- In charge of hiring.
Customer Service Manager - ULTA SALON and COSMETICS
(2012-01 - 2015-12)
- Manage the cashier stations, supervising 6 sales associates.
- Manage the sales floor and ensure customer's needs are met.
- Responsible for auditing cash and accounts receivable in the work station cash safe.
- In charge of opening and closing the store, insuring store is ready for business or properly secured.
Operations Manager - ULTA SALON and COSMETICS
(2012-01 - 2015-12)
- Supervise the stockroom and manage staff in shipping and receiving responsibilities.
- Control inventory and stock merchandise.
- Ensure quantity of product meets projected sales expectations.
Cosmetics Counter Manager - Estee Lauder product line - MACY'S
(2007-01 - 2012-12)
- Manage the Estee Lauder cosmetics counter sales, supervising 3 beauty advisors.
- Supervise department merchandising to insure showcases and counters met store guidelines and properly displayed merchandise in accordance with accepted product display formats.
Cosmetics Counter Manager - ORIGINS product line - MACY'S
(2007-01 - 2012-12)
- Manage sales and inventory.
- Supervise 2 beauty advisors.
- Insure schedules were complete and positions were fully staffed.
- Supervise product displays and placement.
- Conduct training in new product lines.
Women's Department Manager - TARGET SAN DIEGO - San Diego
(2004-01 - 2007-12)
- Ensure the department is running smoothly, and that appearance and maintenance was properly taken care of.
- Determine techniques that can be used to accomplish the task, and ensure the satisfactory completion of assigned work.
- Ensure quick and courteous service to all customers.
- Help associates to determine customer's needs and share product knowledge with associates.
- Conduct and complete all yearly physical inventory counts.
- Merchandising duties; to include directing and supporting the ordering, loading, unloading, pricing and stocking of merchandise according to operational procedures.
- Received 'Associate of the Month' 3 times.
