Laurin Birckhead

Detail-oriented professional with 4 years of experience in data verification and customer support, adept at maintaining accurate records and ensuring compliance with program requirements. Skilled in proofreading, record-keeping, and handling sensitive information with confidentiality. Actively seeking a Data Entry Specialist role to leverage meticulous attention to detail and proficiency in Microsoft Office.

Willing to relocate to: College Park, GA - Atlanta, GA - Riverdale, GA - East Point, GA

Data entry at Safeguard (2024-10 – 2026-02)

• Accurately entered and verified data into company database, ensuring high levels of accuracy and completeness
• Performed regular data quality checks to identify and correct errors, maintaining a clean and reliable database
• Maintained confidentiality of sensitive information by adhering to strict security protocols and procedures
• Managed large volumes of data entry tasks within tight deadlines, consistently meeting or exceeding productivity targets
• Created standardized templates for data entry forms, improving consistency across the organization
• Closely monitored incoming emails or correspondence containing important details that needed immediate attention
• Responded promptly to inquiries from internal stakeholders regarding specific records or entries
• Ensured all entered data followed established formatting and naming conventions
• Identified and resolved duplicate entries within the database, improving overall data integrity
• Maintained a high level of focus even during repetitive or monotonous data entry tasks

Verification Specialist at Peco Energy (2021-05 – 2024-10)

• Verify customer income eligibility for assistance programs, ensuring accuracy and compliance with program requirements.
• Maintain and update patient records, ensuring integrity and confidentiality of sensitive data.
• Provide meticulous proofreading of correspondence and reports to ensure error-free documentation.
• Assist customers with account setup, billing inquiries, and facilitate payment option arrangements.

Back Office Clerk at TSR (2021-05 – 2024-10)

• Entered and verified data accurately into the company database, ensuring data integrity
• Maintained confidentiality and security of sensitive information by following established protocols
• Created and updated spreadsheets with large volumes of data, organizing information for easy retrieval
• Ensured compliance with company policies and industry regulations regarding data privacy and security
• uploading doccs to the processor

Customer Service Representative at TRC Staffing (2020-03 – 2021-05)

• Answer incoming calls
• Assisted customers with a warm and professional attitude
• Processed customer transactions
• Handled emails, inbound calls, and outbound calls
• Assisted customers with questions
• Managed customer accounts

Master in Cosmetology in Cosmetology – Empire Beauty School (2016-10)

High school diploma or GED

Some college