Tasting Room Manager at Cougar Vineyard & Winery (2025-02 – 2026-06)
- Oversaw daily operations of tasting room, ensuring exceptional customer experiences and product knowledge.
- Trained and mentored staff on wine service techniques and customer engagement strategies.
- Developed and implemented promotional events to enhance visitor engagement and increase sales.
- Managed inventory levels, optimizing stock rotation and minimizing waste through effective ordering practices.
Restaurant Manager at Bolero Ristorante (2020-02 – 2025-01)
- Started a restaurant from scratch, to the top winery restaurant, nationally
- Managed a 45-person team, handled scheduling, payroll
- Recruited talented staff
- Participated in team-building initiatives and boosted sales by implementing up-selling promotions
- Fostered a positive environment and exceeded expectations to ensure each patron enjoyed outstanding food and service
- Established policies for cash handling procedures to maximize security measures.
Restaurant Manager at JC Resorts RB Inn (2018-07 – 2020-02)
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Coordinated special events, enhancing brand visibility and customer engagement.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Assisted staff by serving food and beverages or bussing tables.
Restaurant Manager at Pala Casino (2003-01 – 2018-01)
- Formed a highly motivated and skilled team dedicated to delivering exceptional guest service
- Coordinated various restaurant events, such as receptions, promotions, and corporate luncheons
- Attained the highest employee retention rate in the department
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Streamlined inventory management processes to enhance operational efficiency.
- Coordinated pricing audits and ensured compliance with company standards.
- Analyzed scan data to identify discrepancies and implement corrective actions.
Scan Coordinator at Pavilions Grocery Store (1985-04 – 2003-12)
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Coordinated special events, enhancing brand visibility and customer engagement.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Developed and implemented operational procedures to streamline workflows and reduce costs.
- Streamlined inventory management processes to enhance operational efficiency.
- Coordinated pricing audits and ensured compliance with company standards.
- Analyzed scan data to identify discrepancies and implement corrective actions.
