Vice President | Head of Product and Operations - Optimo Capital
(2023-01)
Operations Head
- Developing and implementing strategies to optimize lending operations, resulting in a reduction in processing times and increase in quality.
- Supporting various business areas with day-to-day initiatives including processing, reviewing, reporting and issue resolution.
- Developing reports and presentations on operational performance and communicate findings to internal senior stakeholders.
- Optimizing the manpower by owning & managing the function's budgets and ensuring to keep it within the company's norms
- Collaborating with executive leadership teams to prepare investor presentations, pitch decks, financial models, and due diligence materials.
- Collaborating with business partners on implementation, execution and compliance with process and entity level controls. Ensure that all operations comply with relevant laws, regulations, and industry standards governing the lending sector.
- Contributing to set strategy, driving requirements and making recommendations for change.
- Planning resources, budgets, and policies; managing and maintaining policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.
- Defining jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short term and long term goals and ensuring that budgets and schedules meet corporate requirements.
Divisional Head | Head of Operations | Associate Vice President - KINARA CAPITAL
(2018-12 - 2022-12)
Kinara Capital is a socially responsible fintech company driving last-mile financial inclusion of small business entrepreneurs in India by providing fast & flexible collateral-free loans. Kinara is globally recognized by IFC/World Bank as 'Bank of the Year-Asia', ranked among 'Top High-Growth Companies Asia-Pacific' by the Financial Times, named as 'India's Growth Champions' by the Economic Times and more.
- Maintain a strong control of Operations functions, systems, policies and procedures.
- Formulate business strategy at the company level as part of the senior leadership team.
- Continuously evaluate the effectiveness of the risk management process for the portfolio and make appropriate recommendations for improvement as needed.
- Implement efficient & scalable processes and standards with the flexibility for continuous improvement.
- Channelize the voice of the stakeholders to the Product & Engineering teams in order to create strong workflow/systems.
- Work closely with all the departments connected to business (Sales, Collections, IT, marketing etc.) and taking necessary actionable. Ensure seamless cross functional collaboration & communication in alignment with the company's objectives
- Implementing process re-engineering methodologies to improve customer satisfaction and streamline operations.
- Penning the Standard Operating Procedures and policies related to Biz Ops.
- Own & manage the function's budgets and ensure to keep it within the company's norms.
- Report on operational performance and make recommendations for improvements.
- Digitalization of the LOS/LMS applications
- Collections process automation/Optimization – Digitization/Integration with 3rd party vendors for ease of payment.
- Automation of statutory reporting.
- Application migration of LMS.
- Expert in managing both long-term and short-term secured, semi-secured, and unsecured working capital loans.
- Additionally expert in asset purchase loans, bill discounting, and mortgage loans.
Unit Manager | Operations Lead - HDFC BANK LTD, TIRUPATI - Tirupati
(2011-04 - 2017-12)
Retails Assets and Liabilities and DP Operations
- Ensured quality processing of different consumer loans – Overdrafts, PL, TWL, TRL, AL, LAGj, CV etc. and made sure that the disbursements are in line with the process.
- Managed the loan closure requirements of the customers and established internal compliance. Handled opening of CASA accounts (Saving, Salary, FD, RD & Current Accounts) and ensured that the documents are in compliance with the KYC/AML norms laid down by the organization.
- Worked in coordination with sales and other departments to ensure compliance with KYC & AML Standards.
- Was part of several system changes and new project implementations.
- Structuring loans and coordinating the credit approval process in conjunction with Underwriters, Client Executives and Credit Executives
- Ensure the compliance of credit policy & lending guidelines in daily operation. Research strategies to enhance customer experience and develop quality standards.
- Responsible for building positive customer relationships, business growth, and the accuracy of customer accounts and transactions.
- Evaluated and analyzed and develop CSD metrics and quality assurance scores to develop more efficient and effective operations.
- Ensured accuracy in providing the solutions to customers' queries and solving the customer issues to their satisfaction and handling customer escalations.
- Motivated and encouraged fellow staff in their work to keep the unit's operations running effectively.
- Train and supervise the Unit staff and help them understand their work and quality standards that are to be attained.
- Ensured compliance to the bank's norms and policies and ensure that the team followed the same.
- Delegated tasks effectively, provided guidance, and motivated team members to enhance productivity and meet deadlines.
- Defined and established Key Responsibility Areas (KRAs) for team members aligned with organizational goals to drive accountability and performance.
- Managed end-to-end securities and shares transactions, ensuring accuracy, compliance, and timely execution.
- Monitored and executed buy and sell orders for clients, adhering to market regulations and internal policies.
- Assisted clients in understanding investment options and facilitated smooth processing of their portfolio transactions.
- Ensured reconciliation of securities accounts and resolved discrepancies efficiently.
- Collaborated with internal teams to optimize trade settlements and minimize risks.
- Gained expertise in regulatory compliance, risk assessment, and financial documentation related to securities.
Asst. Manager - Axis Bank Ltd.
(2007-08 - 2011-03)
- Generating new business by leveraging existing relationships, prospecting, conducting market analysis and launching campaigns.
- Scrutinizing the daily reports and generating the monthly MIS data and reporting the status to the management.
- Verifying and authorizing the teller cash transaction and doing the day end check-up of the cash balance and its safe keeping.
- Executing cross currency transactions while issuing travel currency cards. Attending to the customer requirements by providing suitable solutions.
- Maximizing sales performance through delivering an exceptional customer experience, people management and cost control.
- Managed securities and shares transactions, ensuring compliance with regulatory guidelines and bank policies.
- Assisted clients in executing buy/sell orders efficiently and accurately.
- Maintained detailed records of all transactions and provided timely reporting to stakeholders.
- Provided guidance to clients on portfolio management and investment strategies.
