Lawrence Bermudez Lopez

Recently finished Systems Engineering career with hands-on experience in technical support, cloud fundamentals (Azure), and network troubleshooting. Strong analytical and problem-solving skills, with a client-oriented mindset and proficiency in communication. Passionate about cybersecurity, cloud computing, and delivering high-quality technical assistance.

Technical Support Engineer at Movate (2025-01 – Present)

Provide technical support for PureStorage account users with focus on system performance and user assistance.

• Provide technical support for PureStorage account users.
• Perform regular health checks on storage devices to ensure optimal system performance.
• Assist users with access and permission management.
• Identify hardware and connectivity issues, and work with internal teams for resolution.
• Document incidents and troubleshooting steps to improve support processes.

Seller Partner Support Associate at Amazon (2023-01 – 2025-01)

Provided technical support and troubleshooting assistance to sellers using Amazon's platform.

• Provided technical support and troubleshooting assistance to sellers using Amazon's platform.
• Assisted customers with integration issues, ensuring seamless functionality and issue resolution.
• Applied problem-solving techniques to automate processes and improve efficiency.
• Communicated effectively with cross-functional teams to enhance customer experience.

Bachelor's Degree in Systems Engineering – Fidelitas University (2022-01 – 2025-01)

Technical Degree in Service Center Management – CTP Roberto Gamboa Valverde (2018-01 – 2018-12)

High School Diploma – CTP Roberto Gamboa Valverde (2018-12)