Customer Service Agent
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Recent UC Berkeley graduate with a B.A. in Film and Media, offering strong communication, writing, and project coordination skills developed through academic training and customer-facing experience. Bilingual in English and Chinese, with experience collaborating across diverse teams, managing multiple priorities, and providing high-quality service in fast-paced environments. Detail-oriented, adaptable, and eager to contribute to communications, fundraising support, event coordination, and community engagement in a mission-driven organization.
Customer Service Agent - Pacific Aviation
(2024-02 - 2024-08)
Communicated effectively with diverse international travelers, providing accurate information and resolving issues in a fast-paced, high-volume environment. Provided bilingual support in English and Chinese, assisting passengers with travel changes, special accommodations, and conflict resolution while maintaining a professional customer experience. Coordinated with airline crews, airport staff, and internal departments to ensure smooth daily operations and timely issue resolution.
Maintained accurate documentation and followed strict operational procedures, demonstrating strong attention to detail and organizational skills.
Store Staff - Milk Tea Store
(2019-11 - 2022-12)
Collaborated with team members to maintain efficient daily operations in a high-volume environment. Managed inventory, cash handling, and supply organization while maintaining accuracy. Prioritized multiple responsibilities during peak business hours while delivering consistent customer service.
B.A. - Film and Media - University of California, Berkeley (2024 - 2025)
City College of San Francisco (2021 - 2024)
