District Manager – Operations & Financial Oversight at The French Workshop (2025-10 – Present)
- Oversee multi-unit district operations across multiple bakery-café locations.
- Hold full P&L accountability across district portfolio including labor, COGS, and controllable.
- Lead and coach General Managers responsible for store-level revenue and performance execution.
- Implement standardized KPI dashboards to monitor sales mix, labor %, and margin performance.
- Drive operational alignment across locations to improve scalability and brand consistency.
- Partner with ownership on expansion planning and district-level financial forecasting.
Area Manager – Market Expansion & Multi-Unit Performance at Pura Vida Miami (2023-01 – 2025-10)
- Led launch and operational stabilization of two NYC flagship locations generating multi-million annual revenue.
- Provided multi-store oversight across NYC market, managing combined labor budgets and performance targets.
- Conducted weekly business reviews analyzing AVT, labor %, sales mix, and variance reporting to drive margin improvement.
- Improved labor deployment strategy, aligning staffing models to peak demand trends.
- Partnered with Construction and Corporate Ops on new store openings, remodel execution, and market readiness.
- Built structured onboarding systems and leadership scorecards adopted region-wide.
- Strengthened bench planning and succession development, reducing turnover in leadership roles.
Multi-Unit General Manager – Training & District Support at Starbucks Coffee Company (2022-05 – 2023-01)
- Led $2.2M high-volume training location exceeding operational KPIs.
- Supported district-level initiatives impacting multiple stores.
- Improved waste controls and operational efficiencies to protect margin.
- Coached developing leaders and shift supervisors to strengthen internal pipeline.
- Executed labor optimization strategies to improve productivity and service flow.
General Manager – Retail & Pharmacy Operations at CVS Health (2019-01 – 2022-05)
- Managed multimillion-dollar retail and pharmacy operations with strict compliance standards.
- Oversaw hiring, scheduling, payroll execution, and performance management.
- Reduced shrink through improved inventory controls and operational discipline.
- Implemented labor planning models aligned with traffic and seasonal demand.
