Ledia Fonrose

Organized, dependable, and detail-oriented professional with extensive experience in administrative support, operations, planning, customer service, data management, and team leadership. Skilled at managing multiple priorities, maintaining accurate records, coordinating projects and schedules, analyzing information, and communicating effectively with internal teams and customers. Strong problem-solver with the ability to adapt quickly, work independently, and maintain professionalism in fast-paced environments.

Seeking to bring strong organizational, analytical, and administrative skills to a dynamic organization.

Planning Analyst at BJ'S WHOLESALE (2025-01 – 2026-01)

• Analyze and organize information to support business planning and day-to-day operations.
• Maintain accurate data and documentation while managing multiple deadlines and priorities.
• Work with cross-functional teams to resolve issues and communicate information clearly.
• Use computer systems and analytical tools to research information, identify trends, and support decision-making.
• Demonstrate strong attention to detail when reviewing information and maintaining accurate records.
• Adapt quickly to changing priorities while maintaining productivity and professionalism.

Category Analyst at STOP & SHOP (2025-01 – 2026-01)

• Managed detailed product information, records, and data across multiple categories.
• Researched information and analyzed data to support business decisions.
• Coordinated with internal teams and external partners to resolve issues and maintain accurate information.
• Managed multiple projects and deadlines while maintaining a high level of organization.
• Used systems including Nielsen, DemandTec, Periscope, AIS, and Microsoft Office.
• Communicated complex information clearly to individuals with varying levels of technical knowledge.

Store Manager at STARBUCKS COFFEE COMPANY (2023-01 – 2025-01)

• Led daily operations in a fast-paced, customer-focused environment.
• Created a welcoming and inclusive experience for customers and team members.
• Trained, coached, and supported employees with different learning styles and needs.
• Handled customer questions, concerns, and conflicts with patience and professionalism.
• Managed scheduling, inventory, ordering, cash handling, records, and daily administrative responsibilities.
• Organized team priorities and ensured accurate completion of operational tasks.
• Build strong relationships with customers and community members.

Store Manager/Assistant Store Manager at WHOLE FOODS MARKET (2014-01 – 2023-01)

• Supported daily operations in a high-volume customer service environment.
• Assisted customers with questions, product information, and problem resolution.
• Organized inventory, maintained accurate records, and coordinated receiving and replenishment.
• Trained and supported employees while promoting a positive and respectful environment.
• Managed competing priorities and responded calmly to unexpected situations.
• Participated in community events and initiatives designed to connect the store with local families and organizations.

International Business/Marketing/Spanish – BRYANT UNIVERSITY