I.T. Support Specialist - Gulf State Engineering
(2022-11 - 2024-03)
- Responsible for configure Desktops and laptops for end users
- Responsible for removing end user from Active Directory
- Assisted in setting up new users accounts
- Trouble shooting software and hardware issues
- Basic network troubleshooting
- Basic Microsoft 365 configuration for new users
I.T. Support Specialist & System Administrator - M & W Engineering and Constructors
(2018-06 - 2022-10)
- Responsible for maintaining the Network
- Installation and configuration of a VPN (Cisco 340RW Router)
- Installation of various Software Packages (AutoCAD; Microsoft Office; Windows 10)
- Setup & Configure Desktop PCs
- Repair PCs as needed
- Basic Managed Switch Configuration
- Setup and Manage various network and pc related projects (i.e. new cabling; new vpn; new fiber run)
I.T. Support Specialist/Desktop Technician - Arey Jones (Broadway Typewriter CO. INC.)
(2016-10 - 2018-06)
- Responsible for Chrome book Repair
- Installation of View Sonic Projectors
- Configuration and Installation of laptops and desktops
- Repair of various laptops from Dell to HP
- Imaging of desktop and laptops with Windows 10
I.T. Support Specialist/Desktop Technician - Shell Chemical - Saraland, AL
(2015-01 - 2016-05)
- Responsible for configuring, installing troubleshooting laptops, desktops, and software
- Responsible for supporting DW Ticketing System
- Conduct Inventory Management and Control
- Image, Configure, & Install HP Elite Pro 645 G1 laptops
- Image, Configure, Install HP Elite Book 800 Desktops
- Transferred Data and Outlook 2010 PST to PC
- Assist with IPhone connectivity to Mobile Connect for Email Push
I.T. Support Specialist/Desktop Technician - IBM (The Bridge INC.) - Mobile, AL
(2014-08 - 2014-10)
- Responsible for configuring, installing, troubleshooting, and repairing laptops and desktops, configured and installed printers
- Supported Windows 7 and Windows 8.1, Remote Desktop, Migrated Data, configured Microsoft Outlook
- Supported Spice Works Ticketing System
- Assisted in connecting and troubleshooting Tablets (windows o/s) to the wireless next work
- Troubleshot, configured, installed, maintained Dell PCs
- Provided various Information Technology Training for staff
- Provided various Training in work place violence, work place safety, work place harassment
I.T. Support Specialist/Desktop Technician - UOP Honeywell - Mobile, AL
(2013-11 - 2014-05)
- Replaced Mother Boards, Video Components, LCD Screen with Bezel, on Dell Latitude 7440, E6440
- Transferred Data, swapped Hard drives, replaced or reseated memory on Dell Latituden
- Imaged, configured, Installed Dell Latitudes E7440 and E6440
- Replaced Mother Boards on Dell Optiplex 7020
- Imaged, configured, installed Dell Optiplex 7020
- Duties include imaging PCs with the current UOP Honeywell standard; working within the Remedy Ticketing System to close tickets and meet SLA
- Troubleshot and repaired Hardware and software issue using such tools as Google, Dell Knowledge Base, co-worker to co-worker exchange of knowledge
- Rolled out 100+ computers
- Migrated and troubleshot Windows 7
I.T. Support Specialist/Desktop Technician - Evonik Degussa - Mobile, AL
(2013-07 - 2013-11)
- Configured and installed laptops and desktops trouble shot PCs andclosed tickets
- Rollout Dell laptops, Dell Desktops, to Windows 7
- Troubleshot & Supported handled Devices for Fire Inspection and Maintenance
I.T. Support Specialist/Desktop Technician - Filters-Now - Mobile, AL
(2011-08 - 2011-11)
- Provided Hardware and software support for the network and the computer
- Supported and Troubleshooting Tier I & Tier II support for internal/external users
- Conducted Printer Troubleshooting
I.T. Support Specialist/Desktop Technician - Dell (BASF) - Mobile, AL
(2009-05 - 2011-08)
- Replaced Motherboards, Video Components, LCD Screen with Bezel, on Dell Latitude E6500
- Transferred Data, swapped Hard drives, replaced or reseated memory on Dell Latitude E6500
- Imaged, Configured, Installed Dell Latitude E6500
- Replaced Mother Boards on Dell Optiplex 780 & 980
- Imaged, configured, installed Dell 780 & 980
Desktop Engineer & NETWORK ADMINISTRATOR - The City of Prichard - Mobile, AL
(2005-11 - 2009-02)
- Replaced Mother boards on IBM Think Center
- Configured, Imaged, Installed IBM Think Center
- Replace Mother Boards on IBM Think pads
- Setup a Windows 2003 Server with approximately 150 users
- Responsible for eight remote locations, installed a scanning solution and preconfigured data server
- Trained individuals on software, dealt with AS/400 issue
I.T. Support Specialist Instructor - Remington College - Mobile, AL
(2005-04 - 2011-04)
- Prepared lesson plans, tests, and power point presentation
- Taught Microsoft Windows troubleshooting, networking, and Microsoft Windows 2003 Server
