Infrastructure & Technical Operations Specialist at Acrisure LLC (2022-08 – Present)
- Support and maintain infrastructure within a rapidly expanding fintech organization serving 15,000+ users across multi-state operations
- Lead design, implementation, and lifecycle management of enterprise infrastructure supporting newly acquired insurance agencies
- Serve as Tier-3 escalation for complex infrastructure and production-impacting issues
- Assist in integration of acquired agencies into Acrisure's centralized infrastructure environment
- Implement security controls and system hardening measures across server and network infrastructure
- Develop automation scripts and tooling to reduce manual operational workload and increase environment reliability
- Collaborate with networking, security, and agency stakeholders during expansion and integration efforts
System Administrator II at Acrisure LLC (2020-10 – Present)
- Personally visited and supported 20+ acquired agency sites across the East Coast during infrastructure onboarding and integration
- Lead and assist in agency migrations, domain integrations, and infrastructure standardization initiatives
- Build and configure network infrastructure for newly acquired agencies
- Administer Azure AD, M365, and enterprise endpoint tools
- Serve as MacOS Subject Matter Expert supporting enterprise Apple environments
- Provide technical support for insurance platforms including Applied Epic and Vertafore AMS360
Senior System Administrator at Green Art Plumbing Supply (2019-10 – 2020-10)
- Designed and deployed infrastructure for two new branch locations from ground up
- Configured Windows Servers, Active Directory, GPO, SCCM, and network parameters
- Managed endpoint deployment, imaging, and lifecycle management
- Monitored server performance and proactively remediated vulnerabilities
- Maintained secure and stable multi-site operations
IT Specialist at Novartis / Seqirus (2017-10 – 2019-10)
- Led enterprise hardware and network migration during large-scale corporate cutover
- Imaged and deployed 700+ enterprise laptops and desktops
- Executed network switch patching and VoIP transitions across multi-building pharmaceutical campus
- Administered Active Directory within Windows Server 2012 environment
- Supported infrastructure operations with minimal supervision in regulated environment
Lead Deployment Technician at ABBTECH (2017-08 – 2017-08)
Project-based role.
- Led deployment team of four technicians during enterprise-wide hardware refresh
- Imaged and deployed 200+ Mac and Windows systems
- Performed data migration for 100+ users during upgrade transition
- Configured and managed Active Directory user accounts during deployment
- Coordinated rollout across multiple educational sites within strict deadlines
Service Desk Technician at Citrix ShareFile (2017-03 – 2017-05)
- Supported SaaS file-sharing platform for enterprise clients
- Assisted customers with server integrations and basic network configurations
- Resolved authentication, connectivity, and configuration issues
- Maintained high call volume while meeting SLA and resolution targets
Senior Technical Advisor at Xerox (AppleCare Technical Support) (2015-07 – 2017-03)
- Promoted to senior advisor supporting Apple enterprise and consumer environments
- Troubleshot MacOS, iOS, and server-related issues
- Assisted customers with network connectivity and server configurations
- Account security trained; verified identity and secured customer environments
- Maintained 97% customer satisfaction rating
