Nursing Assistant at north memorial health – maple grove hospital (2025-11 – Present)
- Providing essential daily care, assisting with hygiene, grooming, dressing, and toileting to ensure patient comfort and dignity.
- Acting as the "eyes and ears" for nurses by immediately reporting changes in a patient's behavior, physical symptoms, or needs.
- Measuring and recording vital signs (blood pressure, temperature, pulse), monitoring food/liquid intake.
- Answering patient calls, communicating with family members, and providing social/emotional support.
customer Support Coordinator at Bumble and bumble/AVEDA (2018-05 – 2025-09)
Call center environment enhancing relationships external/internal providing high level support while working independently remotely.
- Processing stock returns and closures from beginning to end while working directly with salon and Regional Business Consultant to help make seamless.
- Working with salons and carriers to handle missing, lost or damaged products to help eliminate double ordering and replacement order created effectively.
- Process orders via phone or email into SAP using web browser Chrome and secure payments while being PCI compliant.
- Respond to all inquiries in the Customer Support email inbox and identify customers' issues or requests. Handling commitment, ownership, problem solving, and high-level expertise.
- Ability to manage high pressure situations, prioritize tasks, meet deadlines, and manage key accounts while understanding their needs.
- Collaborate with all 4 warehouses and transportation teams for transit times, out of stock, returns, expedites and stopping orders from shipping.
LEAD CUSTOMER RELATIONS COORDINATOR at AVEDA (2009-09 – 2018-05)
- Supervise 4 employees.
- Train new employees on policies, procedures, and systems.
- Manage 15 key accounts.
- Process and secure payments for up to 100 client orders per day.
- Productively support sales personnel with client management in relation to new products and financial affairs.
RETAIL SALES AUDITOR at AVEDA (2005-12 – 2009-05)
- Reconciled bank statements of over $1,000,000 monthly for 50 retail stores.
- Monitored daily operations and investigated deposit discrepancies.
- Audited all monetary transactions to confirm end of month totals.
- Direct communication with staff when issues arise.
LEAD GUEST RELATIONS COORDINATOR at AVEDA INSTITUTE MINNEAPOLIS (2003-11 – 2005-12)
- Process daily deposits up to $10,000 for salon and retail store
- Scheduled for approximately 50 appointments per day.
- Check upwards of 200 guests regularly and handle payment transactions.
- Daily coordination with salon staff to ensure client service fulfillment.
- Resolved challenges efficiently and effectively.
Nursing Assistant at Alliance Health Care (1993-12 – 1999-03)
Nursing Assistant at CHB Enterprises Inc (1992-03 – 1993-01)
Nursing Assistant at Trevilla Nursing of New Brighton (1989-09 – 1991-04)
Nursing Assistant at Lake Ridge Health Care (1988-06 – 1989-06)
DIRECTOR ASSISTANT - casual at dIGNITY mEMORIAL (2022-08 – Present)
- Assisting guests arriving at funerals by showing them where to park and leading them to the parlor or chapel area.
- Transporting the deceased to the funeral home.
- Driving the hearse to the gravesite, chapel, or parlor.
- Rearing the parlor or chapel by cleaning, setting up lights and chairs, and arranging flowers for viewings and services.
- Ensuring adherence to the funeral wishes of the bereaved family.
Server/Food Runner/Expo/BarBack – Casual at Bootleggers Saloon & Eatery (2024-11 – Present)
- Take food and drink orders, give great customer service, and restocking duties.
Greenhouse Planter – Seasonal at Plant Place (2023-03 – Present)
- Assist with potting new starter plants for the new season. My Zen!
Volunteer at Feed My Starving Children
- assembled bags of nutritional food for families in need.
Volunteer at Boys n Girls Golf Tournament (Present)
- volunteer yearly to raise money for kids to build great futures.
Volunteer at Aveda Congress
- actively assisted with all aspects of trade show merchandising including purchasing, sales, and packaging order for shipment.
Volunteer at Mississippi River Challenge
- guided participants to stop along route and provide food service.
