Lead Receptionist - Bournewood Health System - Brookline MA
(2026-04)
- Greet and assist patients, families, visitors, and staff in a professional, courteous, and compassionate manner.
- Serve as the primary contact for front desk operations, ensuring quality customer service and timely response to inquiries.
- Supervise daily activities of reception staff, including scheduling, task assignments, and providing guidance or coaching as needed.
- Maintain the receptionist schedule to ensure consistent coverage for all shifts.
- Provide administrative support to the Admissions Department, including data entry, document preparation, filing, and phone support.
- Assist in coordinating communication between Admissions, clinical staff, and other departments as directed by the Manager of Admissions.
Security Officer - Dana-Farber Cancer Institute - Boston, MA
(2020-11)
- Ensures safety and access control for staff and visitors while providing courteous assistance.
- Responds to emergencies with professionalism and clear communication.
- Demonstrates strong multitasking skills by monitoring systems, managing reports, and assisting patients concurrently.
Administrative - Vitra Health - Boston MA
(2025-12 - 2026-01)
- Support project coordination, data entry, and document management.
- Assist with project planning, scheduling, and logistics.
- Develop and update departmental procedures and documentation.
- Provide general office support, including managing correspondence, organizing meetings, and maintaining records.
Bilingual Administrative Assistant - Trinity Management - Roslindale, MA
(2025-02 - 2025-08)
- Provided front-line customer service by handling a high volume of resident and client inquiries via phone and in person.
- Processed rent payments, maintained accurate digital records, and supported compliance documentation.
- Assisted residents with accessing services and resolving issues, ensuring a positive experience.
- Utilized Microsoft Office Suite and Yardi software for data entry, reporting, and correspondence.
- Strengthened community engagement through clear communication and professional service.
Medical Assistant - Greater Boston Urology - Dedham, MA
(2023-11 - 2025-02)
- Supported patients through education, appointment scheduling, and follow-ups.
- Managed EMR documentation and facilitated communication between patients and providers.
- Applied multitasking and customer service skills in a high-volume clinical environment.
Coordinator - Newton Brigham - Newton, MA
(2023-05 - 2023-11)
- Conducted client intake, assessed needs, and coordinated referrals to services.
- Handled confidential documentation with precision and ensured compliance with regulations.
- Managed multiple databases and systems while maintaining attention to detail.
Medical Assistant - Medix - Atrius Health
(2022-07 - 2023-05)
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Completed clinical procedures and gathered patient data for interpretation by physician Scheduled appointments, registered patients
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment
- Healthcare knowledge as it relates to provider billing practices for medical Process Medicare, supplemental, and other third party denials and rejections for re-submission billing in accordance with company policy, regulations, or third party policy ensure accurate changes/data entry of patient records
Medical Assistant - Beth Israel
(2020-08 - 2022-07)
- Obtains vitals, performs EKGs, and phlebotomy
- Assists providers Performs departmental screening, lab tests and specimen collection
- Collect patient information for billing and insurance filing
Supervisor - Hudson Group - Boston, MA
(2019-09 - 2020-08)
- Supervised and trained employees, ensuring excellent customer service standards.
- Oversaw cash handling, reporting, and day-to-day operational responsibilities.
